Customer Service Specialists Location: Multiple Sites UK locations Salary: £26,500-29,500 + benefits + overtime + career development Step into a role where you bring experience and gain influence. As a Customer Service Specialist, you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility. What You'll Do 1. Resolve customer queries that require more time, judgement or investigation 2. Work with vulnerable or high-priority customers and deliver a calm, informed response 3. Liaise with internal stakeholders to coordinate accurate, cross-functional responses 4. Support onboarding of new team members through support, shadowing, and feedback 5. Review case histories or trends and share insights to improve team service levels 6. Use your knowledge of systems and processes to enhance both speed and accuracy across the team
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