Responsibilities
* Actively support and deliver against the Association's corporate objectives.
* Have awareness of and assist the Association in delivering value for money services.
* Monitor care packages within the scheme to meet relevant support needs and person‑centred care.
* Provide high quality, generic advice on all neighbourhood services and processes.
* Ensure that all income owed to the Association is collected in order to ensure income is maximised in line with targets.
* Ensure that properties are let within the scheme and carry out viewings in line with expected targets.
* Effectively diagnose and log repairs; oversee cost analysis as per the Association's approved schedule of rates.
* Effectively manage the building and associated communal services provided by the Association.
* Effectively manage the communal environment with regard to health and safety, including but not limited to salt and gritting pathways during winter months.
* Provide cover across all schemes for daily calls and visits to the housebound during office closedowns.
* Positively engage with tenants to reduce social isolation and improve wellbeing.
* Effectively monitor risk within the scheme.
Qualifications
* GCSE Grade C or equivalent qualification in maths and English.
* Strong commitment to customer service excellence.
* Demonstrates drive and resilience.
* Proactive approach to work.
* Self‑starting and self‑motivated.
* Performance focused.
* Focus on getting things done; customer services experience in a customer‑facing role.
* Experience of working in a specialist housing environment.
* Experience of lone working.
* Good understanding of best practice in customer services.
* Ability to ascertain the support needs of tenants, notify others, and provide appropriate support including emergency services.
* Knowledge of care services available through various agencies.
* Knowledge of safeguarding procedures.
* Knowledge of welfare benefits available to the elderly and disabled.
* Organised.
* Analytical problem solving.
* Focused drive.
* Team focus.
* Customer Focus.
* Communication.
* Organisational Awareness.
Benefits
* Healthcare scheme.
* Salary sacrifice scheme for qualifying staff.
* Pension scheme.
* Free parking on site.
* We see our people being key to our success and are members of the Investors in People (Silver Award).
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