Sales Operations Administrator (lender relationships)
Department: Lender Relations
Employment Type: Permanent - Full Time
Location: Huddersfield
Reporting To: (Lender) Operations Manager
Description
Keep lender operations running smoothly through accurate admin, coordination, and attention to detail. Join a supportive team where your organisation skills help deliver day-to-day activity reliably and on time.
Role Overview: We’re looking for a highly organised and detail-driven administrator to join our Mortgage Division. This is a pivotal role supporting the coordination, administration, and delivery of lender-related activity—ensuring everything runs smoothly, accurately, and on time.
Working closely with Lender Relations, Marketing, and Finance teams, you’ll play a key part in supporting the delivery of events, managing operational processes, supporting invoicing, and producing high-quality management information. If you thrive in a fast‑paced environment, enjoy working across multiple workstreams, and take pride in getting the details right, this role offers real variety and impact.
Internally, this role is called Lender Operations Support Assistant.
What you'll do
Lender Operations & Administration
* Coordinate day-to-day operational support for partnerships
* Track activity, manage purchase orders, and maintain accurate audit records
* Produce and deliver management information (MI) and reports
Events & Operational Delivery (Virtual & Face‑to‑Face)
* Support planning and delivery of events, webinars, and conferences
* Manage bookings, schedules, attendance tracking, and communications
* Provide live support during virtual events and assist with troubleshooting
* Prepare and proofread event materials, ensuring everything is accurate and ready
Marketing Operations Support
* Help deliver lender marketing activity in collaboration with the Marketing team
* Maintain trackers, update activity status, and support timely invoicing
* Manage queries via the Marketing inbox and assist with content preparation
MI, Data & Reporting
* Produce accurate and timely reporting for internal teams and lender partners
* Support MI packs, including aged debtor reporting and performance insights
* Maintain data integrity and carry out operational audits
Invoicing & Finance Support
* Ensure activity is correctly recorded and ready for billing
* Support invoicing, reconciliation, and aged debtor processes
* Work closely with Finance to maintain accuracy and meet deadlines
Operational Governance & Improvement
* Maintain CRM records and ensure compliance with operational processes
* Support continuous improvement by identifying efficiencies and enhancements
* Assist with ad-hoc tasks, projects, and process reviews
What you'll need to succeed:
Essential requirements:
* Strong organisational and administrative skills with excellent attention to detail
* Ability to manage multiple priorities and deadlines effectively
* Clear and confident communication skills (written and verbal)
* Solid IT skills, including Excel and PowerPoint
Desirable requirements:
* Experience in financial services, mortgages, or a regulated environment
* Exposure to events, marketing operations, or campaign delivery
* Familiarity with invoicing, financial administration, or MI reporting
Your approach:
* Operationally Focused: you prioritise accuracy, consistency, and control.
* Detail Driven: you maintain high standards across all outputs and records.
* Accountable: you enjoy taking ownership of tasks through to completion.
* Collaborative: you work effectively with cross‑functional teams and stakeholders.
* Adaptable: you're comfortable responding to changing priorities and operational demands.
Important to know:
Location: This is a hybrid role - where you'll need to be able to spend up to 3 days each week in our Huddersfield office.
Right to Work:
Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
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