Introduction * Extensive experience in ServiceNow development, configuration, and customization. Certified service Now architect and professional * Proven track record in implementing ServiceNow processes and best practices * Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD * Excellent communication, leadership, and interpersonal skills to effectively engage with clients and internal teams * Ability to work independently and manage multiple projects concurrently Your role and responsibilities We are seeking a skilled ServiceNow Technical Consultant to join our team supporting IBM and their public sector account. In this role, you will be responsible for delivering expert configuration, ongoing maintenance, and strategic guidance across the ServiceNow platform. As a ServiceNow Technical Consultant, you will act as a trusted advisor, driving successful implementations and building strong relationships with stakeholders. Join us and play a key role in the success of our ServiceNow programmes within the public sector. If you are passionate about helping organisations maximise their IT service management capabilities, we would be excited to hear from you. Responsibilities: - Lead the development of a tailored ServiceNow strategy that balances value and effort while aligning to ITIL processes - Prepare cost-benefit models and support solution design, including effort estimation and costing - Configure and maintain ServiceNow modules, with a focus on ITSM, ITOM, Incident, Problem, Change, and Release Management - Deliver training and support to users, ensuring a smooth transition to the ServiceNow platform - Work closely with IBM teams, clients, and external partners to coordinate the successful deployment of ServiceNow solutions Required technical and professional expertise * Extensive hands-on experience in advanced ServiceNow development, configuration, and customisation, including scripting, Glide API, Flow Designer, IntegrationHub, and custom app development. Certified ServiceNow Architect and Implementation Specialist. * Proven ability to design and implement end-to-end ServiceNow solutions aligned to platform best practices and ITIL processes. * Strong technical expertise across ITOM (Discovery, Service Mapping, Event Management), ITSM (Incident, Problem, Change, CMDB), IRM/GRC, and HRSD, including integrations and workflow automation. * Excellent communication and leadership skills, with the ability to engage effectively with clients and technical teams. * Capable of working independently and managing multiple projects simultaneously. This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). Preferred technical and professional experience * Knowledge of core web technologies such as XML, HTML, and web services, along with key technical components including LDAP, VPN, and SSL.Experience working within Agile and Scrum delivery frameworks. * Familiarity with DevOps practices and related tooling for automation and continuous delivery. * Understanding of major cloud platforms, including AWS, Azure, or Google Cloud Desirable certifications: * ServiceNow Implementation Specialist certifications (e.g., ITSM, ITOM, HRSD, IRM) * ServiceNow Developer Certification * Cloud certifications such as AWS Practitioner, Azure Fundamentals, or Google Cloud Digital Leader * Agile or Scrum certifications (Scrum Master, AgilePM) IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.