Membership Experience Manager
đź“Ť Ealing, West London
đź•’ Part-Time / Full-Time
Are you energetic, people-focused, and passionate about group training? Join our high-performing team at F45 Training Ealing as a Membership Experience Manager and play a key role in creating an exceptional studio experience that keeps members engaged, motivated, and coming back.
This is a member-focused role, ideal for someone who thrives in a fast-paced boutique fitness environment and enjoys building relationships, driving membership growth, and fostering a strong community.
The Role
As our Membership Experience Manager, you’ll be at the heart of the studio experience — from a members first Trial through to long-term member retention. You’ll ensure every interaction reflects our premium, community-driven culture while supporting both membership growth and member satisfaction.
What you'll be doing:
* Delivering an outstanding end-to-end member experience, from first enquiry to long-term retention
* Welcoming and onboarding new members, including inductions and goal setting
* Engaging with prospective members and confidently presenting membership options
* Following up with trial members and enquiries to drive conversions
* Building strong, lasting relationships and supporting members throughout their fitness journey
* Providing motivation, technique support, and personalised guidance where needed
* Supporting studio events, challenges, and community initiatives
* Collaborating with the team to create engaging social media content
* Making and handling calls with new and existing members
* Maintaining a clean, safe, and premium studio environment at all times
About you:
* Previous experience in a boutique fitness studio, customer service, or a sales-focused service environment (and keen to move into a community-driven fitness role)
* Confident, outgoing, and highly engaging with a genuine passion for people
* Excellent communication and relationship-building skills with strong attention to detail
* Sales-minded with a focus on member retention and growth
* Passionate about fitness, teamwork, and delivering results
* Comfortable working towards targets, with a proactive and analytical mindset
Growth opportunity:
This role offers excellent progression within a leading boutique fitness brand. It’s a fantastic opportunity for coaches or fitness professionals looking to grow into studio leadership, develop commercially, and build a strong client and community base.
Schedule:
* Flexible part-time or full-time hours (to be discussed)
* Mix of early mornings, daytime, evenings, and some weekends
Pay and Benefits:
* Competitive salary (pro rata) + OTE
* Membership and performance-based bonuses
* Free F45 membership and classes
* Ongoing professional training and development
* Staff discounts
If you’re community-driven, thrive in an energetic environment, and are passionate about delivering an exceptional member experience, we’d love to hear from you.