The Benefits Flexible financial support with instant access to earned and authorised wages. Full induction, ongoing training, and structured career development to help you thrive in your role. Quality kit and uniform – so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme – earn £100 for every person you refer who starts with us. Long service and recognition awards - celebrating your achievements. Excellent hourly pay rate The Role Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed. Your core role will include but not be limited to the following activities: As Security Supervisor, your role is to lead the team, oversee all security activity, and ensure the gatehouse runs safely, professionally, and to the required standard. You manage people, performance, and compliance—not just tasks. Purpose of Your Role Lead and coordinate officers during the shift Ensure safe, compliant, professional gatehouse operations Act as first point of contact for officers and site management Focus on quality control, problem‑solving, and reporting Training – toolbox talks Core Responsibilities Leadership & Team Management Lead by example; maintain professionalism Allocate duties, manage rota and arrange cover Monitor officer performance and correct issues early Act as the escalation point for all officer queries Build a confident, effective team each shift Operational Oversight Ensure accurate access control and vehicle checks Confirm all sign‑in, paperwork, and documentation is completed correctly Oversee patrols and CCTV monitoring Ensure proper use of vehicle, keys, and equipment Compliance & Documentation Keep DOB entries and logs accurate and complete Complete incident reports and shift summaries Ensure officers understand and follow procedures Report breaches, near‑misses, or concerns promptly Communication & Coordination Act as main link between officers and site management Communicate instructions clearly Resolve minor issues independently Escalate significant issues quickly and appropriately Incident Response & Problem‑Solving Take charge during incidents Control the scene and coordinate officers Make decisions using policy, safety, and common sense Gather information and complete incident reports Liaise with management/emergency services when required Standards & Professionalism Enforce uniform, conduct, customer service, and safety standards Promote a professional security culture at all times Summary of Expectations As a Security Supervisor, you should consistently: Lead the shift and the team Ensure all procedures are followed Support, train, and correct officers Maintain accurate logs and reports Communicate effectively with management and staff Protect the gatehouse, the cargo site, and all personnel. Is this you At least 1 year of experience in supervising a team is required Previous experience in the railway industry preferred At least 18 years old FULL UK DRIVING LICENCE SIA Guarding or Door Supervision licence 5 years checkable work and address history Reliable, punctual, flexible, and smart in appearance Friendly, approachable, and always professional Enthusiastic and motivated to do a great job Ideally some experience within a Security environment or a customer facing role Able to interact with clients and customers in a positive manner Some experience working within a Security environment and working as part of a team Effective people skills, able to interact with clients and customers in a positive manner Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, birth certificate or a valid share code. About Us We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference. Equality, Diversity, and Inclusion At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.