This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Role...
At Soho House, as a Housekeeping Supervisor you will oversee the daily operations of the housekeeping team to ensure the highest standards of cleanliness, presentation, and service across all guest-facing and back-of-house areas.
You will play a critical role in maintaining the premium environment expected by our members and guests, while supporting, training, and motivating your team.
What's in it for you?
* Weekly Pay
* Team meal whilst on shift prepared by our chefs
* Soho Friends Membership
* 50% Team discount on Food & Drink, 7 days a week
* Staff Room Rates
* Health Cash Plan (Option to add up to 2 additional dependents)
* Dental Plan (option to add up to additional 2 dependents)
* Birthday Day Off after 1 years continuous service
* Up to 50% Staff Discount on Cowshed & Soho Home
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties...
* Supervise and coordinate housekeeping staff to ensure all areas (rooms, public spaces, offices, and staff areas) are cleaned and maintained to high standards.
* Conduct daily inspections and audits of guest areas, restrooms, lounges, and event spaces, addressing any deficiencies immediately.
* Support training and onboarding of new team members, ensuring they understand club standards, procedures, and safety expectations.
* Create and adjust daily work schedules and task lists based on occupancy, events, and business levels.
* Liaise with front of house, events, and maintenance teams to ensure smooth operations and prompt response to member needs.
* Monitor housekeeping stock levels (e.g. cleaning supplies, linen, amenities) and assist with inventory control.
* Enforce health, hygiene, and safety regulations, and ensure compliance with COSHH and manual handling practices.
* Address member or guest feedback regarding cleanliness or housekeeping promptly and professionally.
* Lead by example, promoting a positive team environment and strong work ethic.
What we are looking for...
A successful Housekeeping Supervisor for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
* 2–3 years' experience in a housekeeping supervisory or senior attendant role, ideally within luxury hospitality or private clubs
* Strong understanding of cleaning techniques, guest service, and back-of-house procedures
* Experience leading and motivating a team in a fast-paced environment
* Excellent communication, time management, and organisational skills
* Detail-oriented with a proactive approach to problem solving
* Working knowledge of housekeeping systems or software is a plus