3rd Line Engineer
Kingston upon Thames (hybrid working - 3 days per week onsite)
Up to £53k plus benefits
A cutting-edge software business is looking to hire an experienced 3rd Line Engineer to join their expanding team.This is a customer-facing, Azure-heavy support role with a strong software and cloud infrastructure focus.
You'll be the go-to technical expert for escalated software issues, delivering high-quality service across cloud-based systems and modern Microsoft environments.
Responsibilities:
, Handling advanced software support queries and escalations
, Deploying and managing Azure App Services and Blob Storage
, Supporting and maintaining Azure SQL Databases
, Working with CI/CD pipelines and cloud-based apps
, Acting as the final escalation point before engineering/development teams
, Monitoring cloud services to ensure high system availability
, Providing support during rollouts and upgrades (remote and on-site)
, Participating in an on-call rota for enhanced client support
Requirements:
, Strong background in Azure cloud services, infrastructure and application support
, Experience with App Service, Blob Storage, SQL DB, Azure AD, and Entra
, Ability to troubleshoot, escalate, and resolve complex software issues
, Passion for customer service and emerging tech
, Ideally Microsoft AZ-900 or AZ-104 certified
#J-18808-Ljbffr