Are you a results-driven Customer Service Team Leader ready to step into a role where you can influence performance, drive sales, and lead from the front? We’re partnering with a market-leading organisation known for its quality products and outstanding customer experience—and they’re looking for someone who can turn service into sales. Why this role stands out: Real opportunity to shape a team and drive measurable results Blend of customer service leadership sales/lead generation focus Join a business with a strong reputation and growth mindset What you’ll be doing: Lead, coach, and motivate a customer service team to hit and exceed service & sales targets Use KPIs and data to drive performance, accountability, and continuous improvement Turn customer interactions into qualified leads and booked sales opportunities Ensure a seamless customer journey while handling escalations with confidence Build and manage a strong pipeline using CRM tools What we’re looking for: Proven experience leading teams in a target-driven, fast-paced environment Strong background in B2B sales, lead generation, or commercial customer service A natural leader who can inspire performance and deliver results Highly organised, proactive, and confident using CRM systems Someone who sees opportunity in every customer interaction If you’re passionate about this position or are keen to hear more, please click on “apply” as soon as possible. You are required to be eligible to work in the UK full time without restriction. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.