Collections and Litigations Manager (PA26JD01) Melton Mowbray, England
Collections Manager (Fixed Term Contract – 6–12 Months)
Location: Melton Mowbray
Contract: Fixed Term Contract (6–12 Months)
Salary: Competitive
The Opportunity
Red Recruitment is recruiting on behalf of our client, a specialist debt collection business, for an experienced Collections Manager to join the organisation on a 6–12 month fixed-term contract.
The successful candidate will oversee the end-to-end collections and litigation lifecycle, manage key third‑party relationships, and drive improved recovery outcomes while maintaining strong regulatory compliance.
This role would suit an experienced collections professional with a strong regulatory background, who is comfortable operating both strategically and operationally in a fast‑paced environment.
Key Responsibilities
* Develop, create, and execute a strategic business plan for historic and aged debt, with a focus on maximising recoveries and reducing future risk.
* Lead the end-to-end collections lifecycle, including pre-arrears prevention, collections activity, litigation management, and recovery strategies.
* Work closely with litigators and legal partners to oversee cases through the litigation process and ensure commercially effective outcomes.
* Manage and oversee relationships with third-party suppliers, collection agencies, legal partners, and external stakeholders.
* Design and implement effective pre-arrears strategies aimed at improving customer outcomes.
* Take ownership of both internal and external late-stage debt management activities across problematic and aged debt portfolios.
* Develop, manage, and monitor credit loss models and performance frameworks to support decision-making and forecasting.
* Analyse portfolio performance, identify risks, and implement corrective actions to improve collection effectiveness.
* Ensure all collections and recovery activities operate within regulatory frameworks and customer treatment standards.
* Provide leadership and direction across collections activity, driving operational excellence and continuous improvement initiatives.
Skills & Experience Required
* Proven experience in a senior collections, recoveries, or debt management role within regulated financial services or debt collection environments.
* Strong understanding of FCA regulations and experience operating within highly regulated frameworks.
* Demonstrated experience developing and executing collections strategies for aged, problematic, or distressed debt portfolios.
* Experience managing end-to-end litigation processes and working directly with legal partners and litigators.
* Strong knowledge of collections operations, arrears management, recoveries, and credit risk principles.
* Experience developing credit loss models, forecasting methodologies, and performance reporting.
* Proven capability managing third-party suppliers and outsourced collections partners.
* Strong analytical and commercial mindset with the ability to make data-driven decisions.
* Ability to influence stakeholders across multiple functions and operate effectively in a change-focused environment.
* Strong leadership capability with the confidence to build and implement new strategies quickly.
* Experience working with problematic, vulnerable, or high-risk customer debt portfolios.
Why Apply?
This role offers the opportunity to make a measurable impact within a business undergoing growth, with responsibility for shaping debt recovery strategy, improving customer outcomes, and strengthening operational controls across collections and litigation activities.
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