Job Summary
Part‑time Receptionist/Administrative role at NHS, 19 hours per week. This involves general reception duties, patient enquiry handling, filing, scanning, printing prescriptions and other office tasks. The role is based at Althorne Way, Dagenham, Essex (RM10 7DF). Knowledge of EMIS Web is beneficial but not essential – training will be provided.
Responsibilities
* Receive and direct patients in a courteous and efficient manner.
* Answer telephone calls and deal with face‑to‑face enquiries.
* Schedule appointments and check patients in.
* Register new patients and update the surgery computer system.
* Arrange and renew prescriptions.
* Collect, process and forward urine or blood samples to laboratories.
* Contact patients to pass on test results or messages as instructed by medical staff.
* Maintain a clean and professional reception and waiting area.
* Open and close the surgery, including locking and unlocking the premises.
* Cover colleagues during annual leave and other absences.
* Re‑stock consulting rooms, maintain security, and manage refreshments and kitchen cleanliness.
* Write letters and correspondence on behalf of the surgery and staff.
* Support the team with any other tasks delegated by management.
Qualifications
* Excellent communication skills.
* Proficient in Microsoft Office, email and internet use.
* Customer‑service experience, assertive, and able to work independently.
* Strong organisational and multitasking abilities.
* Ability to manage time efficiently and adapt to practice needs.
* Desirable: EMIS Web knowledge and previous GP reception experience.
Salary & Contract
* Pay: £12.32 per hour.
* Contract type: Permanent.
* Working pattern: Part‑time – 19 hours per week.
Location
Althorne Way, Dagenham, Essex, RM10 7DF
Reference Number
A1714-25-0003
Application Information
This role is currently open. Please refer to the NHS careers portal for application details.
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