Senior Operations and Planning Manager (SEO)
Overview
The purpose of the role is to provide strong operational leadership of the judicial training programme, with specific focus on one of the Tribunals and Coroners, Courts or Magistrates training programmes.
You will lead a team of circa 25, across different locations, to ensure the training events within the relevant training programme are planned, organised and delivered to a high standard.
You will work with the POpS senior management team to support the planning and delivery of the current and future training programme each year and to create a flexible, high‑performing and resilient POpS team.
The role will be the key driver of leadership standards, culture, communication and structure within your team - planning strategically to ensure resources and workload are managed effectively.
You will work very closely at a strategic level with our judicial training teams, Directors of Training, other teams in Judicial College, Judicial Office and in the wider justice system.
Hybrid Working Requirement
This position is eligible for hybrid working (current minimum requirement for time spent at base location is 60%, which is subject to business requirements).
Responsibilities
* Lead and provide strategic direction to your team to organise all events within the relevant judicial training programme.
* Ensure effective and appropriate leadership and management of circa 25 staff to support high performance, empowerment, clear expectations, staff wellbeing, effective communication, learning and development, performance management, reward and recognition.
* Drive standards in considerate management of key HR processes such as absence management and conduct and discipline.
* Be an active member of the senior management team, working collaboratively on the leadership, flexibility, resilience and culture of POpS and be a key partner for other parts of Judicial College.
* Lead on cross‑POpS initiatives and improvement and be a key contributor to operational delivery plans and actions.
* Through strategic operational planning, ensure that your team has the appropriate staff and financial resources to deliver any training required.
* Ensure that the team complies with its responsibilities for course organising and delivers a high and consistent standard of service to delegates, the judicial training teams and other stakeholders.
* Contribute to the monitoring and management of the judicial training budget by overseeing the provision of reporting required from your team to support accurate forecasting of spend, reporting on risks and pressures and ensuring value for money.
* Be a critical partner, working closely and collaboratively with the Planning team, in forward planning the training programme, understanding the judicial recruitment landscape and responding to new training needs.
* Develop and facilitate continuous improvement to assist POpS to be a high‑performing customer service delivery unit.
* Ensure you and your team maintain key and effective relationships with senior judiciary including Course Directors, judicial training teams, Directors of Training, College Board and judicial training committees on operational matters and plans for training to ensure the highest standard of customer service is provided by the Judicial College and continuous improvement is prioritised.
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