Go back South London and Maudsley NHS Foundation Trust
EPR Training Manager
The closing date is 26 March 2026
This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust's history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users.
Career Progression pathways and development opportunities:
We are committed to get the very bestout of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and developmentin conjunction with the BCS membership.
Main duties of the job
The EPR Training Manager is central to the successful implementation and integration of a new Electronic Patient Record system. This pivotal role is responsible for ensuring staff are engaged, prepared, and confident throughout the transformation process, with the new system fully embedded into the organisation's culture and operational practice. The candidate must have delivered EPR training programmes especially in Mental Health.
To lead the strategy, design, delivery, and evaluation of end user training for the organisation's Electronic Patient Record (EPR), ensuring the workforce is competent and confident to use the system safely and effectively at go live and beyond. The post holder manages the EPR Training function, partners with clinical and operational leaders, and coordinates at scale across multiple sites, staff groups, and shift patterns to support successful adoption and sustained optimisation of the EPR.
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in thetime framesfrom8amto6pm, giving you thevery bestofgood worklife balance.
About us
This role is in the Digital PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to theChief Digital Information Officer and work closely with multidisciplinary project workstreams, Digital and external departments / teams across the Trust as directed.
TheDigitalteam arelocatedacross 3 mainsites;
Our Trust headquarters islocatedat Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces ofRuskin parkand the vibrant high-street that offers great shopping opportunities and with a wide rangerestaurants.
Job responsibilities
Develop, implement, and maintain the EPR Training Strategy covering pre go live, golive, and postgolive/BAU phases.
Define governance, standards, and policies/procedures for EPR training, including version control, quality assurance, and audit trails.
Establish a measurement framework (KPIs, dashboards) to evidence training readiness and effectiveness.
Line manage the training team (Leads/Principal Trainers, Trainers, Administrators); recruit, coach, and conduct performance reviews.
Develop train the trainer and Super User/Champion models to scale delivery and support local adoption.
Curriculum, Materials & Learning Design
Oversee a role based curriculum mapped to clinical and administrative workflows; maintain a training catalogue and course matrix.
Direct the creation of multimodal learning: classroom, virtual, microlearning, job aids, tip sheets, videos, simulations, and eLearning
Ensure content aligns with Design/Build/Test (DBT) decisions, clinical safety, and change impacts; maintain tight versioning as the build evolves.
Learning Management System (LMS) & Administration
Own day today LMS operations (e.g., LEAP/DLS)course setup, enrolment rules, waitlists, reminders, completions, and reporting.
Implement access control and records retention; ensure training records support audit, compliance, and go live readiness reporting.
Scheduling, Delivery & Scale
Lead high volume scheduling across multiple sites and shift patterns, including medical staff and rotating resident doctors/induction cohorts.
Coordinate venues, virtual delivery platforms, training kit, and timetables; optimise trainer utilisation and class fill rates.
Ensure appropriate reasonable adjustments and inclusive delivery for all staff groups.
Stakeholder Engagement & Change Enablement
Work with clinical directors, nursing/AHP leadership, operational managers, medical education, and vendor teams to align training with operational realities.
Communicate the purpose and benefits of EPR and the expectations of staff training; secure release time with services and rota owners.
Integrate training with communications, change management, and go live command structures.
Coauthor and maintain a Training Environment Management Plan ensuring realistic scenarios, test patients, and up tod ate data sets for practice.
Liaise with configuration/technical teams to refresh environments, templates, and workflows used in training.
Track attendance, completion, competency assessment, and proficiency checks; escalate risks where services are underprepared.
Run evaluation cycles, analyse feedback, and iterate materials and delivery methods.
Transition to BAU by handing over to Digital Learning/Education teams and setting post go live optimisation plans.
Go Live & Post Go-Live support
Plan and manage at the support processes with Super Users and floorwalkers; align to EPR delivery priorities.
Coordinate rapid refresh, job aids, and targeted coaching based on incident and service desk trends.
Compliance, Safety & Inclusion
Ensure training supports information governance, clinical safety, and patient safety standards.
Embed equality, diversity and inclusion principles and accessible learning practices across all training.
Adhere to organisational policies and NHS People Promise values in leadership and delivery.
Person Specification
Qualifications
* Degree or equivalent experience in education, informatics, or healthcare
* Teaching/training qualification (e.g., PGCert, CIPD L&D, or equivalent) desirable
Knowledge, Skills and Experience
* Demonstrable understanding of patient information systems and clinical workflows in an hospital environment.
* Proven experience in EPR (proven Mental Health EPR training experience) or clinical systems training, ideally within the NHS or similar healthcare setting.
* Excellent verbal and written communication and presentation skills, adaptable for diverse audiences including clinicians, managers, and programme boards.
* Ability to interpret and communicate highly complex, sensitive, and contentious information, overcoming barriers to acceptance and resistance to change.
* Evidence of working sensitively and effectively across multiple sites and multidisciplinary teams.
* Strong team leadership and management skills, with experience in dynamic and changeable circumstances.
* Ability to provide sound judgement and professional advice to stakeholders at all levels.
* Advanced proficiency in MS Office applications (Word, Excel, PowerPoint).
* Ability to evaluate the impact and success of training activity using recognised frameworks
* High-level motivational and negotiation skills to influence, engage, and encourage collaborative working across different services.
* Ability to empathise and build rapport with clinicians, front-line staff, and managers to support adoption of new ways of working.
* Experience with multiple EPR platforms
* Familiarity with Learning Management Systems (e.g., DLS, ESR) and digital learning tools.
* Project/change management certification (e.g., PRINCE2, Agile, Change Management).
* Experience in large-scale training delivery (e.g., 500+ staff across multiple sites).
* Knowledge of evaluation methodologies and data-driven reporting for training effectiveness. Understanding of clinical safety standards and information governance requirements in digital health.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South London and Maudsley NHS Foundation Trust
£64,156 to £71,148 a yearper annum inclusive of HCAS
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