Transport Customer Services Supervisor Elmstead Market
Salary £35-40K DOE
Hours: 8-5 or 9-6Flexible
Pension
Free Parking
Medical Insurance
Death in Services
Cycle to work scheme
Electric Vehicle scheme
Gym Discounts
Funded learning
Company Socials
Achievement awards
Role Purpose
We are working with a well-known logistics company offering next day delivery across the UK and Europe who are seeking a Customer Services Supervisor to heroically lead a team of customer service legends while juggling phone calls, drivers, planners, and the occasional mysteriously vanishing delivery. Your mission: keep customers happy, keep the office sane, and keep transport running smoother than a well-oiled forklift.
Key Responsibilities
Customer Service & Communication
* Supervise a team who answer the phone before it even rings (we can dream).
* Handle escalated customer issues with charm, confidence, and the patience of a saint.
* Provide service updates without breaking into interpretive dance (optional but appreciated).
* Build relationships with customers who may or may not think you control the weather, traffic, and driver lunch breaks.
Team Leadership
1. Coach, guide, and occasionally bribe your team wi...