About Us: Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment.
Working patterns:
A successful candidate will be required to work Monday to Friday 8:45am to 5:30pm but with a 4pm finish on a Friday) with an hour off for lunch. Please note that whilst the role is remotely based from home most of the work will be conducted at a number of property development locations within a specific drive time of your starting point. The role is mobile and a car will be provided for carrying out appointments.
Job Description:
Ideally, to be considered for the role of Territory Manager we are looking for someone who has previous experience within Residential Lettings but will also consider exceptional individuals with less experience providing they retain excellent communication skills both face to face and via the phone, as well as being professional and confident.
As a Territory Manager, you will be responsible for carrying out important tasks on a designated portfolio of properties that will include:
· Working from a diary of pre-booked viewing appointments and conducting property viewings at properties within your portfolio.
· Following up for viewing feedback and putting offers forward to the asset management team.
· Liasing with the onboarding team in regard to referencing and ensuring that prospective tenants provide the necessary information
· Preparation of Inventories that document the condition of a property prior to commencement of a tenancy.
· Meeting new tenants at the property and conducting a move in, showing them around their new home and handing over any keys and information.
· Re-visiting the properties midway through an active tenancy to check on the condition, produce a brief report and then dispatch this to the property manager.
· Discussing with the tenants in occupation any maintenance-based issues that may be evident.
· Where relevant, liaising with our Property Managers to ensure maintenance issues are being looked after and dealt with prior to new tenants taking occupation or in occupation.
· Post-appointment admin that includes chasing feedback, agreeing deals, typing up reports, updating software and sending out relevant information while working with property managers.
· Preparation of a check out report at the end of a tenancy that documents the condition of the property.
· General Property Management duties
· Site Visits
· Sign off visits after works.
· Follow key 'checking in and out' and "Audit" procedure.
· Any ad hoc duties as required.
Qualities:
· Previous experience in property or lettings and management is beneficial.
· Effective communication and interpersonal skills.
· Particular attention to detail and organizational abilities.
· Ability to multitask and work efficiently in a fast-paced environment.
· Proficiency in Microsoft Office and confident with technology
· A positive and can-do attitude and a passion for delivering exceptional customer service.
· Industry qualifications such as ARLA (or working towards it) are preferred but not essential.
· Clean, Full UK Driving license.
The Benefits
· Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday.
· Start your weekend early with a 4PM finish on a Friday.
· Annual attendance bonus to thank you for your commitment.
· Paid time off for medical screenings.
· Enhanced company sick pay policy with service.
· Reduced Christmas operating hours.
· Contributory Pension Scheme for long-term financial security .
· Recognition programmes to acknowledge employees who display our Values & Behaviours.
· Enhanced Maternity/Adoption/Paternity Pay to support your family.
· Monthly lunch and company training sessions to meet the wider Ascend teams
Job Types: Full-time, Permanent
Pay: Up to £27,500.00 per year
Benefits:
* Additional leave
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Sick pay
Work Location: In person