Job Description
* This role is to provide support to the Field Operations Manager and Area Managers for all operational matters relating to the Subsidence Field Teams.
* This role will also be responsible for excellent service provision, cost control and overall management of people, training and development within the identified area.
Responsibilities
* To provide guidance and support to employees, enabling them to maximise their potential in meeting a variety of demands.
* To deliver excellence against the key measures of reduced duration, cost control and customer satisfaction.
* To act as a subsidence champion and technical referral point across the field. To coach, inspire and develop technical excellence.
* To assist Managers in identifying and proactively addressing employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction.
* To actively spend the majority of their time ‘in the work’ with the Subsidence Consultants; to effectively troubleshoot and take proactive action to ‘fix’ the system; remove blockages and waste.
* To keep technical skills and knowledge up to date and in busy times undertake a small caseload to remain akin to live issues.
* To work collaboratively with the Subsidence Units, Supply Chain, and other internal teams; to identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction.
* To assist Managers to identify and monitor employee development needs and to ensure the delivery of appropriate learning programmes with suitable methods; to build business, interpersonal and technical competence.
* To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
* To engage with clients, brokers and key stakeholders in order to maintain business and to attract new business opportunities.
* To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brands
Qualifications
* The role maybe Home or Office Based
* The role will encompass Subsidence Field Operations nationwide.
* The role will require regular UK travel, and occasional overnight stays - however more frequent travel and regular overnight stays may be required during peak demand
* Understands that better decisions come from empowering employees to have freedom in the design of work.
* Demonstrates a facilitative management style to actively involve the team in designing work against customer demand.
* Demonstrates a desire to continuously improve self and others by sharing, listening and exchanging information and knowledge at all levels.
* Builds and maintains positive working relationships with colleagues across the business.
* Demonstrates an action orientated approach to understand and fix problems within the work.
* Is open and adaptive to continual change and facilitates change within the team.
* Chartered Building Professional – MRICS/MCIOB/CEng or equivalent essential.
* Chartered Insurance Professional or commitment to achieve relevant Insurance Qualification.
* Experience of team management – will ideally have experience of managing remote workers.
* Detailed knowledge of Building Construction.
* Detailed knowledge of Insurance Principles
* Demonstrates technical competence.
* Detailed understanding of Client requirements.
* Understanding of people management
* Understanding of budgetary management
* Understanding of resourcing planning requirements in a dynamic environment.
* Credible leadership skills to motivate team members; address people issues and create a high performing team culture.
* Good technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems.
* Well developed and effective written and verbal communication skills, to articulate complex issues.
* Strong organisation and time management skills; to deliver on a variety of actions within budget and to tight timescales.
* Good dispute resolution handling skills to manage disputes effectively and proactively.
* Strong financial literacy skills to analyse and interpret numerical data.
* Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.
* The role maybe Home or Office Based
* The role will encompass Subsidence Field Operations nationwide.
* The role will require regular UK travel, and occasional overnight stays - however more frequent travel and regular overnight stays may be required during peak demand