Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive, five-star Culloden Estate & Spa. Under the inspiring leadership of our Front Office Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here. The successful candidate can expect to work on a part-time basis, 21 hours per week (excluding breaks), three shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 3pm to 11pm, and 12pm to 8pm. The salary for this part-time position is £14,742 per annum, paid weekly. This is pro-rata the full-time equivalent salary of £24,570. We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process. Typical tasks are; To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality. To be aware of all hotel services and be proactive in the sale of these to guests To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment. To be responsible for accurate and efficient accounts and guest billing processes. To balance bank, cash, foreign currency and all transactions at the end of your shift. To answer telephone calls from guests and external callers. To assist guests with any reasonable request for hotel services Respond to complaints and find the appropriate solution To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards. Report any technical and maintenance needs. To ensure the security of reception and storage areas is maintained always. To comply with all health, safety, hygiene and licensing policies and procedures. To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect. Any other duties as required by Management Required Criteria A right to work in the United Kingdom Excellent command of the English Language to at least B2 level Previous Customer Service experience delievered in person, via email, and via telephone The ability to deliver an exceptional guest experience A professional appearance Educated to level 2 (GCSE grades A-C) or the equivalent in English and Mathematics Excellent computer literacy Desired Criteria Previous experience within a Hotel Reception Educated to Level 6 (Undergraduate Degree) in a relevant field such as Tourism & Hospitality Management or working towards Skills Needed Exceptional Customer Service Skills, Reception skills, Reservation skills, Local Knowledge Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App Salary £14,742.00 per year Skills: Exceptional Customer Serv Reception skills Reservation skills Local Knowledge Skills Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates ADZN1_NI