Join Our Team as a Customer Service Representative!
Are you a motivated and detail-oriented individual looking to make a difference? We are excited to invite you to apply for the Customer Service Representative position in beautiful Richmond, Virginia. This contract-to-permanent role is perfect for those who thrive on communication and enjoy helping others resolve their inquiries and concerns. Get ready for a dynamic work environment filled with opportunities for growth and development!
Your Responsibilities
As a key member of our team, you will:
* Respond to 20-30 incoming calls daily, addressing general questions and concerns with professionalism and clarity.
* Assist employees in filing complaints, ensuring proper documentation and follow-up.
* Process unemployment claims efficiently using our electronic system.
* Handle electronic I-9 verifications while ensuring compliance with company policies.
* Maintain a high standard of accuracy and attention to detail when managing data and records.
* Collaborate with team members to uphold compliance standards across the organization.
* Provide exceptional customer service while managing inbound and outbound calls.
* Support the team by addressing employee inquiries promptly and effectively.
* Adapt to training programs and continually improve your knowledge of company systems and procedures.
What We’re Looking For
To succeed in this role, you should have:
* Previous experience in customer service or call center environments (preferred).
* Strong verbal and written communication skills to effectively interact with employees.
* The ability to manage a high volume of calls while maintaining attention to detail.
* Proficiency in handling electronic systems for data entry and record management.
* A demonstrated ability to work collaboratively in a team-oriented environment.
* Strong organizational skills and the ability to prioritize tasks effectively.
* A willingness to undergo training and learn new systems and processes.
* A commitment to delivering excellent service with a focus on detail and quality.
Why Join Us?
We believe in fostering a supportive and engaging workplace where you can:
* Grow your skills and advance your career.
* Enjoy a flexible work environment.
* Be part of a team that values collaboration and innovation.
If you’re ready to take the next step in your career and make a positive impact, we can’t wait to hear from you!