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Job Details
1. Position: Customer Service Representative
2. Location: Chorley, Lancashire
3. Salary: £24,000 - £28,000 per annum (depending on experience)
4. Job Type: Full-time, Permanent
5. Hours: Monday to Friday, 9:00 AM - 5:00 PM
6. Work Environment: Fully office-based
Company Overview
We are a growing, customer-focused business in Chorley, dedicated to delivering high-quality service. We seek a confident, detail-oriented Customer Service Representative to join our team.
Role Summary
You will handle customer inquiries, process orders, and ensure a smooth service experience. This office-based role suits someone who thrives in a structured environment and enjoys teamwork.
Key Responsibilities
* Serve as the first contact for customers via phone and email
* Process orders, returns, and account queries
* Maintain accurate records on CRM and order systems
* Coordinate with logistics, sales, and finance teams
* Handle delivery issues, product inquiries, and complaints professionally
* Support account managers and provide administrative assistance
* Seek continuous improvements in service and customer satisfaction
Minimum Requirements
* Experience in customer service, administration, or sales support
* Strong communication skills and professionalism
* Excellent attention to detail and multitasking abilities
* Proficiency in Microsoft Office
* Ability to work independently and in a team
* Strong organizational skills
Preferred Skills
* Experience with CRM or ERP systems
* Background in manufacturing, distribution, or product industries
What We Offer
* Competitive salary: £24,000 - £28,000
* 25 days annual leave plus bank holidays
* Company pension scheme
* Supportive team environment
* On-site parking and accessible location
* Full training and growth opportunities
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