Overview
Carlisle Support Services is looking for a Contract Manager to successfully deliver its contractual operational and financial targets, ensuring full compliance with the customer’s terms of business, service level agreements (SLAs), health and safety requirements, and legislation associated with the delivery of this service. Ensure all staff are fully trained and engaged to complete their roles.
Benefits
Health and Wellbeing Plans; 23 days paid holiday increasing to 25 after 2 years; Discounts and Cashbacks; Paid Volunteering days; Employee Assistance Program; Refer a Friend Scheme; Cycle to Work Scheme.
Responsibilities
* Maintain and develop client relationships
* Deliver security services in line with contractual requirements through effective resource management
* Ensure full compliance with maritime, shipping, and health & safety legislation
* Promote and enforce a strong health & safety culture across all operations
* Report, investigate, and close out all incidents, accidents, and near misses in line with procedures
* Ensure all equipment is maintained, fit for purpose, and PAT tested annually
* Maintain up-to-date operational documentation (SOPs, risk assessments, assignment instructions)
* Ensure all non-conformities and audit actions are closed within agreed timeframes
* Conduct and manage regular quality and compliance audits in line with agreed programmes
* Ensure full understanding and application of escalation procedures for incidents
* Deliver prompt and effective incident response in line with contractual and legal requirements
* Build and maintain strong relationships with key stakeholders
* Attend and contribute to monthly client review meetings
* Complete monthly client satisfaction checks and drive continuous improvement
* Capture, investigate, and resolve all customer complaints with clear communication
* Manage the contract budget, ensuring financial targets and P&L requirements are met
* Maintain financial control including forecasting, cost management, and reporting
* Ensure all additional services are authorised and documented in line with contract terms
* Lead, motivate, and develop teams to achieve high performance
* Conduct monthly 1:1s with direct reports and manage performance effectively
* Conduct quarterly reviews; address underperformance and support development of high-potential staff
* Facilitate quarterly employee forums and promote workforce engagement
* Maintain accurate and compliant operational and audit records
* Ensure adherence to ISO quality standards and internal processes
Qualifications – The ideal candidate
* Strong commercial awareness and financial acumen (budget & P&L management)
* Experience in managing security operations in high-risk or regulated environments
* Port Authority experience
* Strong knowledge of health & safety and compliance frameworks
* Disciplined, process-driven, and detail-oriented
* Passionate about service delivery and continuous improvement
* Effective leader who delivers through people
* Excellent communication and stakeholder management skills
* Collaborative approach within senior management teams
Screening
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security, cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Application
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
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