Customer Service Administrator, Chester - Amazing Opportunity!
We are looking for enthusiastic and a motivated Customer Service Administrator to join our client's thriving Customer Service team based in Chester offices. As a Customer Service Administrator, you’ll be at the heart of delivering exceptional service to B2B customers, working in a collaborative team with modern offices in Chester and the flexibility to suit your lifestyle.
About the Role
Title: Customer Services Administrator
Role: Permanent, full time - flexibility for 4 day work week.
Location: Chester, office based
Salary: up to £29K per annum
Benefits: 26 days annual leave + bank holidays, contributory pension scheme, life assurance, free onsite parking, and more.
Key Responsibilities
* Act as the first point of contact for B2B customer queries across phone, email, and live chat.
* Manage and resolve customer enquiries, escalating appropriately when required.
* Handle high volumes of inbound interactions while ensuring accurate data entry into CRM systems.
* Develop knowledge of product portfolios to provide effective troubleshooting support.
* Work towards agreed service targets and KPIs, ensuring complaints are managed professionally and in line with regulations.
Key Skills & Experience
* Strong communication skills with the ability to deliver outstanding customer experiences across multiple channels.
* Excellent attention to detail with the ability to update and manage cases in CRM systems.
* Capable of multitasking in a fast-paced environment while maintaining high service standards.
* A positive, enthusiastic approach with a willingness to learn and adapt.
* Previous experience in a customer service or contact centre environment (CRM/Salesforce experience desirable).
**Roberts Webb Recruitment is acting as a recruitment agency on behalf of this role