IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata
* Provide frontline technical support across multiple business areas for all software applications and end user computing hardware.
* Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged.
* Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar).
* Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner.
* Previous Service Desk/Help Desk Experience
* ITIL Foundation Level knowledge or Higher (desirable)
* Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, SharePoint, Azure AD, Mobile support for iOS/Android OS mobile devices
* Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
* Hands on knowledge of telephony, including mobile devices and within Microsoft Teams
IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata