Job Ref: ILH6037
Branch: Chewton Glen Hotel Spa
Location: Chewton Glen Hotel Spa, Hampshire
Salary/Benefits: Excellent Salary + Tronc + fantastic benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 days out of 7
Hours per week: 48
Posted date: 18/09/2025
Closing date: 01/11/2025
Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.
What's in it for you?
* Attractive salary and service charge
* Annual performance-based bonus scheme
* Private healthcare
* Company pension
* Accommodation available if required
* Employee recognition awards
* Cashback healthcare cover after probation
* Continued career development with recognised training providers
* Generous friends and family rate at Iconic Luxury Hotels
* 25% discount on all food and beverage
* Discount on spa treatment and products
* Refer a friend incentive
* Team social events, seasonal gifts and much more…
Check out behind the scenes here:
Restaurant Manager – About you
* Proven experience in managing a restaurant in the luxury sector is essential
* Previous management experience in a high volume restaurant is desirable
* Confidence managing a large team in a fast paced environment
* Experience in delivering training, writing rotas and team management
* Pro-active and passionate for your work and communication with colleagues
* Enthusiastic about hospitality and 5 star service
* Keen eye for detail and flexible attitude
Aim of the Restaurant Manager role
In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity
Key responsibilities of the Restaurant Manager
* Take ownership of managing the restaurant, stillroom and room service within The Dining Room
* Have a strong customer facing presence in restaurant trading peak times and ensure that service is performed at high level in a professional manner
* Support Assistant Restaurant Managers with training to keep 5 star standards
* Delegate responsibilities and tasks to the Assistant Managers and Supervisors, other employees effectively ensuring follow up and accountability
* Take ownership for the administration of the restaurant reporting to the Food and Beverage Operations Director
* Take ownership for the preparation and presentation of trainings and briefings to the Company's specification
* To hold monthly staff meetings to ensure effective communication and control
* Respectfully support disciplinary matters within the restaurant
* Be aware and confident of product knowledge of all services offered in the Hotel to ensure that all guests' wishes are met as far as reasonably possible
* Continuously keep staff informed of restaurant and room service and hotel goals, budgets and standards
* Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times
* To handle and follow up on every type of guest comment and feedback
* To liaise with Reception / Reservations re table bookings and special requests
* Implement appropriate strategies to resolve adverse trends and improve sales together with Food and Beverage Operations Director
* To show a constant united front of management to the staff through respect, listening, training and teamwork
If this role is of interest to you, then please apply now We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
A true English original, Chewton Glen is a privately owned luxury country house hotel spa located in the heart of the tranquil New Forest countryside and just minutes from the coast. Just two hours from London it is a perfect place to escape to. With a 9 hole golf course, tennis courts, endless country and coastal walks as well as an award winning spa, gym and large outdoor pool there is something for everyone.