DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.
As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that's always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend.
Because at DHL Global Forwarding, Freight, we're not simply about freight forwarding. We're about forward-thinking ways to connect people – and improve their lives.
Job purpose
The Senior Specialist Global Ocean Freight Customer Implementation is a critical role responsible for the successful onboarding and integration of new and existing customers through the end-to-end customer journey. Ensuring we meet and exceed our customer promise and position ourselves as the provider of choice.
Acting as the primary customer implementation expert for those opportunities managed through the Global RFQ process, ensuring a seamless transition, optimizing operational efficiencies, and delivering exceptional customer satisfaction from pre-bid through to post-implementation stabilization.
Principal accountabilities
* Executes projects according to DGF DEPICT (Define, Plan, Implement, Control, and Transition) internal procedures and the standard methodology.
* Define detailed global implementation plans for complex projects, considering country-specific nuances and regulations.
* Manage individual project tasks and deliverables within the overall implementation plan
* Validate and ensure that all customer needs and requirements are fully understood, can be met, and are achievable
* Ensure that the implementation tasks and milestones defined within the project methodology are adhered to and delivered on time
* Proactively identifies and resolves complex issues, often involving cross-functional collaboration.
* Manages risks for complex projects, develops mitigation plans, and escalates critical risks.
* Organize and lead implementation Hypercare activities (customer and internal).
* Maintain regular and clear communication with customers and internal stakeholders on project progress, challenges, and next steps.
* Conduct local post-implementation reviews to assess effectiveness, identify areas for improvement, and ensure customer satisfaction.
* Contribute to the continuous improvement of implementation methodologies, tools, and documentation.
* Share best practices and lessons learned with the broader implementation team.
Knowledge, Skills and Experience
* Sound knowledge of logistics and international trade.
* Project Management Acumen: Solid understanding of various project management methodologies and ability to adapt to project needs.
* Excellent organizational skills to manage multiple priorities and complex interdependencies.
* Strong communication, analytical, and administrative skills, with a focus on accuracy and quality
* Ability to manage customer relationships and de-escalate sensitive situations.
* Advanced Problem-Solving & Analytical Skills to diagnose complex customer requirements and problems
* Experience in leading customer workshops and review meetings, driving decisions and consensus.
* Expert-level presentation skills for multi-level audiences
* Systems & Application Knowledge of internal systems & product offerings (MyDHLi, Sales360, etc.)
* MS Office software skills (Word, Excel, PowerPoint, Visio, etc.)
* Bachelors degree or equivalent work experience
* Minimum of 5 years of experience with demonstrated leadership on complex projects
Location
UK, Staines
Your benefits
We offer excellent employee benefits, a competitive salary package and great development opportunities.
* Positive work environment: Our TOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
* Comprehensive Benefits Package:We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs.
* Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
* Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
* Continuous Learning and Development:We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
* Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.
Interested in this position? Just click on "Apply" If you need information, you can reach out to
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We are looking forward to your application.