Social network you want to login/join with:Group Head of Infrastructure Operations, ChathamClient:OSB GroupLocation:Chatham, United KingdomJob Category:OtherEU work permit required: YesJob Reference:201ad2088ca1Job Views:12Posted:22.06.2025Expiry Date:06.08.2025Job Description:About the teamThe Infrastructure Operations team comprises Server & Systems, Virtualisation & Storage, Citrix & SharePoint/Web Services — all vital for the Bank's operations.The Group Head of Infrastructure Operations manages these teams, ensuring service levels meet group standards.You will support the Group Head of Technology Services, contribute to quality assurance, and implement a total quality management framework, playing a strategic and operational role.This role is based in Chatham or Wolverhampton, with travel across sites.About UsThe OSB Group is a leading mortgage lender, focused on selected market segments, supported by retail savings franchises and securitisation platforms, with a cost-efficient operating model supported by OSBIndia.Our philosophyWe are committed to diversity and reflect societal diversity in our workforce. Learn more about our initiatives.What you will be doingYour responsibilities will include:Implementing solutions to challengesDeveloping infrastructure plans, policies, and proceduresMitigating risks with effective controlsDriving service improvement and continuous enhancementAnalyzing data to support quality frameworksSupporting staff development and wellbeing initiativesManaging resources, scheduling, and staffing for high demandParticipating directly in project management, budgeting, and DR testingLeading technical teams during change managementOperationalizing and developing the IT Operations StrategyCollaborating globally to build and maintain infrastructure systemsTranslating organizational goals into team expectations through coaching and performance managementEnsuring compliance with Risk and Data Governance policiesMaintaining compliance standards and completing mandatory trainingManaging and coaching direct reports, overseeing performance and recruitmentActing as Risk Champion and Vendor Relationship Owner, ensuring adherence to policies and security standardsIn return for your commitmentWe offer a salary from £80,000 to £90,000, plus benefits including:Discretionary bonus up to 25%30 days holiday plus bank holidaysPrivate Medical Insurance and Cash PlanMaternity & Adoption Leave at full pay for 13 weeks, then 50% for 13 weeksPaternity Leave: 4 weeksAdditional benefits such as hybrid working, schemes, and employee perksCould you be the one?We seek individuals with:Extensive support operational experienceProven people management skillsExperience in infrastructure installation, upgrade, and maintenanceKnowledge of continual service improvement lifecycleExperience managing service delivery globallyWe support our people’s growth and development.What to do nextIf interested, apply now! Shortlisted candidates will undergo a personalized recruitment process, including relevant interviews.OSB Group is dedicated to diversity and equal opportunity. We promote inclusivity at all levels and support gender equality initiatives.Applicants must have UK work rights and consent to pre-employment screening.#LI-HYBRID
#J-18808-Ljbffr