The Place
Kylesku Hotel is an iconic
Highland destination on the world-renowned NC500, offering warm, contemporary
hospitality in one of Scotland’s most remote and breathtaking locations. With a
lively bar and restaurant at the heart of the guest experience, the hotel
welcomes travellers from across the world who come for the scenery, the food,
and the sense of genuine Highland welcome.
Just 1.5 miles up the hill sits Kylesku
House, our luxury lodge-style property overlooking Loch Glencoul, with seven
beautiful guest rooms and a peaceful, secluded feel. Guests staying at the
house enjoy an extensive continental breakfast onsite, while cooked breakfast,
lunch and dinner are served at Kylesku Hotel.
Together, the hotel and house
deliver two connected guest experiences, supported by one wider team. This role
is based at Kylesku Hotel, however you may, from time to time, be required to
support operations at Kylesku House.
The Position
We are seeking an experienced and
passionate Front of House Manager to lead our guest-facing operation across bar,
restaurant and reception at Kylesku Hotel.
As Front of House Manager, you
will lead, mentor and motivate your team to deliver warm, authentic Highland
hospitality and ensure every guest receives a smooth, memorable experience from
arrival through to departure. You’ll be highly visible on the floor, setting
standards, supporting service in the moment, and creating a positive,
high-performing team culture.
You will be accountable for
controlling labour costs in line with budget; planning rotas in line with
business demand, leading the restaurant and bar team, implementing cost-control
measures, tracking and controlling liquor stock, and maintaining compliance
with health and safety regulations.
Alongside bar and restaurant
leadership, you will oversee the front desk and reception activity as part of
the wider front of house function, ensuring guest enquiries, reservations
handovers, arrivals/departures, and day-to-day communication with other
departments are handled efficiently and professionally.
In this guest-facing role, you
will work closely with the kitchen and wider hotel team to ensure seamless
service, strong communication, and consistently high standards across all guest
areas.
You will take a proactive
approach to driving promotions and identifying sales opportunities, and ensure
your team are confident in our menu offerings to provide knowledgeable service
and maximise upselling opportunities.
The Person
Beyond the first-class physical
modelling of our hotels, we’re also investing in our people. Our vision has
four key pillars; our people, our guests, our communities, and our environment,
and what matters most to us is delivering an authentic experience of the
Scottish Highlands to our guests. This can only happen with a strong team that
shares our Vision.
The ideal candidate will have a
proven track record in managing a busy front of house operation, with a minimum
of 2 years’ experience in a similar leadership role within hospitality. You
will be an excellent communicator, calm under pressure, and confident leading
service across multiple outlets and guest touchpoints.
You should demonstrate:
* Strong
leadership skills with the ability to coach, inspire and motivate a team
* Solid
understanding of rota planning, labour management and operational
efficiency
* Experience
managing bar and restaurant service standards and guest satisfaction
* Strong
attention to detail, organisation and a consistent, guest-first approach
* Confidence
overseeing reception and front desk activity as part of a wider FOH
operation
* Commercial
awareness, including driving promotions and maximising sales opportunities
* Passion
for hospitality and knowledge of current food and drink trends
The Package
Salary £30K dependant on experience + service charge +
company benefits inc:
* Discount
for you and your family and friends on accommodation, food and beverages
* Opportunities
for professional development and growth within the company
* EyeMed
* Cycle
Scheme
* Employee
discount platform providing savings at 130,000 retail and entertainment
including supermarkets, holidays, shopping and restaurants
* Employee
Assistance Programme
* Refer
a Friend incentive scheme
About Highland Coast Hotels
We are a collection of unique
hotels located along the North Coast 500 with our people at the very heart of
what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage
curiosity, energy, passion, and fun. Creating experiences that exhilarate and
enlighten our guests as we showcase the very best in Highland Hospitality. It’s
important to us that we nurture and develop our people to be the very best they
can be. Training and career opportunities are on offer along with fabulous work
locations, great rates of pay, flexible hours, and lots of other lovely perks.
Find out more at highlandcoasthotels.com.