Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people‑led, innovative and customer‑focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Retail
Role overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performances and evolve processes to ensure continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Recruited, train and continuously develop a high‑performing team, building a positive team culture.
* Analyse sales data and financial reports to make quick and well‑informed decisions, identifying and responding to areas of opportunity both operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques.
* Ensure merchandise displays are attractive and align to brand guidelines.
* Deliver the highest level of service in store to achieve a positive net promoter score (NPS).
* Address customer inquiries, feedback and complaints in a timely and professional manner.
* Drive existing customer loyalty programmes and promotions to enhance engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health & safety regulations.
Role objectives and KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross‑selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Ensure employee satisfaction/engagement survey results meet or exceed company benchmarks.
* Keep operational costs within the allocated budget.
Skills and experience
* Previous management experience in a fast‑paced retail/customer‑facing environment.
* Passion for retail & solid understanding of the latest trends and competitors.
* Strong leadership skills with experience coaching and developing a team.
* Excellent communication skills.
* Proven track record of managing and exceeding sales targets and KPIs.
* Experience analysing reports & making commercial decisions.
* Keen eye for detail & commerciality.
* Previous experience in visual merchandising is an advantage.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to digital health and well‑being services through our benefits platform (TELUS Health).
* Health cash plans.
* Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
* Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
* Company Sick Pay scheme.
* Health Care Cover.
* Discounted gym memberships at JD Gyms.
* Life Assurance.
* Access to colleague networks to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to help influence positive change.
* Incremental Holiday Allowance.
* Staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
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