Mitie is seeking a proactive and customer-focused Helpdesk Operative to join our team at Tunbridge Wells Hospital. This is a vital role within our facilities management operation, ensuring that maintenance issues are logged, tracked, and resolved efficiently to support the smooth running of the hospital.
Key Responsibilities
* Respond to incoming calls and emails reporting breakdowns and maintenance issues within the hospital.
* Log and assign tasks to the appropriate on-site trades and ensure timely follow-up.
* Coordinate visitor bookings and manage access for subcontractors and external personnel.
* Liaise with subcontractors to ensure works are scheduled and completed in line with service requirements.
* Monitor and report on KPIs, ensuring service levels are met and exceeded.
* Deliver excellent customer service to hospital staff, contractors, and other stakeholders.
* Maintain accurate records of all helpdesk activities and communications.
Skills & Experience
* Previous experience in a helpdesk, customer service, or facilities coordination role is desirable.
* Strong communication skills, both written and verbal.
* Ability to multitask and work in a fast-paced environment.
* Good IT skills, including familiarity with helpdesk or CAFM systems.
* A proactive and solution-focused approach to problem-solving.
* Experience working in a healthcare or facilities management environment is a plus.
What We Offer
* Competitive salary
* Full-time, permanent position
* Opportunities for career development within Mitie
* Supportive team environment
* Access to Mitie employee benefits and wellbeing resources
We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. We also offer a range of lifestyle benefits, including high street discounts, a cycle-to-work scheme, and life cover. Our success is a direct result of the experience and quality of our people, and we offer a diverse variety of training and development avenues to support your career progression.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, please let us know.
Equal Opportunities Statement
Mitie is an equal opportunities employer and welcomes applications from all qualified candidates.
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