Service Contract Renewals Specialist – Manchester (Salford Quays)
Reporting to Service Commercial Leadership, the Service Contract Renewals Specialist manages and renews a high‑volume portfolio of service contracts within the UK & Ireland territory. The role balances structured administrative work with customer interaction in a B2B environment and focuses on on‑time renewal performance, contract accuracy, and expansion opportunities.
Responsibilities
* Proactively manage renewal of a large portfolio of service contracts, ensuring quotations are issued 60–90 days before contract expiry.
* Maintain regular customer touchpoints via email and phone to drive high on‑time renewal rates.
* Identify contract expansion opportunities by adding newly installed equipment to existing agreements.
* Review commercial terms and contract details in line with company policies, escalating exceptions for approval when required.
* Collaborate with internal stakeholders such as Field Sales, Service Planning, Service Administration, and European Service teams to deliver a seamless customer experience.
* Accurately maintain customer data, contracts and renewal activity in Salesforce/ServiceMax, ensuring high standards of data integrity.
* Track performance against key metrics, particularly on‑time renewal rates, using dashboards and reports to prioritise workload.
* Occasionally accompany Field Sales or Service Engineers on customer site visits to build product and service understanding.
Qualifications
* Minimum of 2 years’ experience in a B2B customer service, sales administration, or contract administration role.
* Experience with service contracts, renewals or aftermarket/service organisations.
* Proven ability to manage high‑volume, recurring administrative workloads with strong attention to detail and adherence to defined processes.
* Demonstrated experience working with CRM or case‑management systems (e.g. Salesforce, ServiceMax or similar).
* Excellent organisational, communication and interpersonal skills.
* Strong analytical and problem‑solving abilities.
Benefits & Compensation
* Competitive salary and bonus scheme.
* 24 days of holiday plus bank holidays.
* Flexible hybrid working model (typically 3 days on‑site / 2 days remote).
* Professional onboarding, role‑specific training, and career coaching and development opportunities.
* Pension scheme and flexible benefits (private health options, dental plans, discounted gym membership, shopping discount schemes).
EEO Statement
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. We are an equal opportunity employer and welcome applications from all qualified individuals.
#J-18808-Ljbffr