The Investigations Case Workflow Lead delivers operational oversight, administrative management, and analytical support to the Global Investigations & Intelligence function. This role oversees investigation cases from logging initial reports through to closure, ensuring investigations are recorded and triaged appropriately via E&C, assigned to the right investigators, progressed within required timescales, conducted consistently and professionally, provides effective communication with key stakeholders and ensures investigations are closed with evidence‑based outcomes and assisting with thematic reporting. They ensure the case management process is robust and auditable.
Working closely with Investigations Managers, the Head of Investigations & Intelligence, and the E&C team, the Investigations Case Workflow Lead helps ensure investigations are executed efficiently, ethically, and in compliance with internal procedures and legal obligations. The post holder plays a critical role in maintaining data integrity, evidence governance, and case management consistency across global operations.
Principle Accountabilities
Identify thematic and emerging risks, patterns of misconduct, and operational trends across casework
Lead coordination of complex investigative logistics, including interview planning, evidence‑gathering activities, and cross‑functional engagement.
Design, implement, and maintain the end‑to‑end investigations workflow, ensuring it is efficient, compliant, and aligned with regulatory and organisational requirements.
Monitor case progression, investigator capacity, and case assignments, proactively identifying risks, delays, and priority investigations.
Map current‑state and future‑state processes, identifying bottlenecks, inefficiencies, and opportunities for improvement.
Ensure adoption of consistent processes and high standards of case handling across all investigators and teams.
Skills and Experience Required
Essential
Strong operational organisational skills with experience in case management, project coordination, and experience of operating in a regulated environment.
Excellent written and verbal communication skills.
High level of attention to detail and ability to maintain accurate documentation.
Demonstrated integrity, discretion, and ability to handle sensitive/confidential information.
Proven proficiency with investigations case management systems, document management platforms, and MS Office tools.
Ability to work within structured processes and meet deadlines across multiple concurrent cases.
Desirable
Familiarity with OSINT tools or basic analytical techniques.
Experience working in a multinational or cross‑functional environment.
What We Offer
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.
Everyone Belongs
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at to let us know if we can provide support in helping you complete an application and/or attend an interview.
About Us
We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we're fully committed to creating and maintaining an environment that celebrates and respects difference.
As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.