Job Description
Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, representing our client and working onsite at leading Building Society. This position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Key Responsibilities;
-Report into client stakeholder on a day-to-day basis.
-Based at Swindon NWH on a permanent basis – occasional travel to Northampton to oversee technical issues / maintenance activities
-Oversee and manage AV / UC systems on a day-to-day basis.
-Provide real time in room support for AV / UC related issues.
-Ensure incidents / tickets are logged via site protocol and resolved within SLA.
-Fault handling and ownership of all AV related tickets through to resolution.
-Locate faults or problems and provide solutions on a first /second line basis.
-Ability to provide systems work around in the event of failures.
-Work with off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
-Manage equipment repairs and implement critical spares as required.
-Support / manage software / firmware updates once instructed via change control.
-Be fully competent in digital AV environments.
-IT literate, understand network architecture and structured cable infrastructures.
-Manage onsite support deliverables.
-Proactively train and support end users as required.
-Provide technical assistance and remain on standby for high profile events.
-Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
-Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
-Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
-Regular room / systems checks (daily / monthly).
-Oversee preventative maintenance activities with off site teams.
-Assist with Ad Hoc moves and changes.
-Maintain accurate asset schedule for location.
-Maintain critical spares holding for location / UK.
-Attend weekly service / ticket review meetings as required.
-Full time support Monday to Friday between the hours of 07:00 – 19:00 (shift / rota) Flex as required.
-Attend monthly service review meetings as required and prepare reports / stats.