Job Description
Job Title: Switchboard Operator / Virtual Receptionist\n Location: Swindon, Eastbourne, or Fully Remote (UK-based)\n Salary: £23,000 to £25,000 (depending on experience)\n Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch)\n Job Type: Permanent\n\nAbout the Role\n\nI am recruiting on behalf of a respected services client who is seeking a reliable and professional Switchboard Operator / Virtual Receptionist to join their managed service team.\n\nThis important role acts as the first point of contact for client's inbound calls and which involves high volume of incoming calls and managing enquiries efficiently. The position can be located in either the Swindon or Eastbourne office, and while ideally candidates will be near one of these offices, there is flexibility to work fully remotely for the right person.\n\nPlease note: Receptionist duties apply only if you are based in one of the offices (Swindon or Eastbourne). Remote candidates will primarily focus on the switchboard and call handling duties.\n\nKey Responsibilities\n\nSwitchboard Operator duties (all candidates):\n\nAnswer incoming calls promptly and professionally\nManage caller expectations using initiative and discretion\nDirect enquiries to the correct fee earners or departments, taking detailed messages where required\nRecord calls on the internal Case Manageme...