We’re looking for an Internal Communications & Engagement Manager to play a key role in connecting people to our purpose, our strategy and each other. Working across programmes, projects and organisational priorities, you’ll design and deliver engaging internal communications that inform, inspire and create meaningful dialogue. This is a role for someone who enjoys working with complexity, values collaboration and inclusion, and brings confidence, creativity and curiosity to how people experience communications at work.
What it's like to work here
You’ll be part of the Communications & Fundraising directorate, working closely with colleagues across internal communications, people teams and operational areas. The team operates at both national and regional levels, emphasising partnership, shared learning and continuous improvement. You’ll work with a wide range of stakeholders, including senior leaders, project teams, staff and volunteers, in an environment that encourages thoughtful challenge, inclusive leadership and experimentation. The work is varied and fast‑moving, with a clear focus on helping everyone feel informed, engaged and valued.
Your contractual location will be our head office in Swindon, and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.
What you'll be doing
In this role, you’ll develop and deliver internal communications and engagement plans for programmes, campaigns and organisational change, ensuring they align with the wider communications strategy. You’ll provide trusted advice to senior stakeholders, help them move towards more engaging, audience‑led and two‑way communication approaches. You’ll plan and deliver internal events and communications activity that build understanding, advocacy and connection for staff and volunteers. You’ll also measure impact, use insight to improve activity, and support a culture of self‑service by promoting effective tools, templates and best practice. A key part of the role is contributing to cultural change by supporting inclusive communication, encouraging feedback and creating ways to recognise and celebrate people’s contributions.
You can view the full role profile for this role in the attached document. You don't need to have all of the knowledge, skills, and experience listed; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
* Significant background and experience in Internal Communications or a similar related field.
* Proven track record in delivering communications in digital, print and face‑to‑face channels in large complex organisations.
* Design, execution and evaluation of communication change programmes.
* Editorial style, publishing processes (on and off‑line) and the application of brand.
* Diagnostic skills with the ability to analyse data and information.
* Able to act as an internal consultant, building highly effective and collaborative relationships with senior leaders.
The package
* Substantial pension scheme of up to 10% basic salary.
* Free entry to National Trust places for you, a guest and your children (under 18).
* Season ticket loan.
* EV car lease scheme (for roles that meet the salary criteria).
* Perks at work discounts such as gym memberships, shopping discount codes and cinema discounts.
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Location
National Trust place – Heelis, Kemble Drive, Swindon, SN2 2NA
Closing Date: 31 May 2026
Requirements
Compliance. Eligibility to work in the UK.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteers for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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