Salary: £45,000 - 55,000 per year Requirements: Strong experience in 3rd line support with a focus on automation. Hands-on expertise with Office 365, Azure, scripting (PowerShell), and workflow automation. Skilled in stakeholder engagement with excellent communication abilities. Customer-centric, process-driven, and detail-oriented. Resilient under pressure, accountable, and committed to infrastructure stability. Familiar with ITIL best practices for structured operations. Expertise in Active Directory. Familiarity with Windows Server and Microsoft OS troubleshooting. A problem solver, innovator, and collaborator who thrives under pressure. Responsibilities: Identify inefficiencies and build automation solutions using tools like PowerShell, Python, and Bash to streamline operations and reduce manual effort. Automate detection, triage, and resolution processes, and contribute to root cause analysis with preventive automation. Design automated workflows for patching and infrastructure changes using tools such as Ansible, Terraform, and Intune. Partner with Infrastructure Ops, Service Desk, and Field Services to integrate automation into daily workflows and promote best practices. Document automation processes clearly and provide training to support team-wide adoption and continuous improvement. Perform regular updates and patches to keep environments compliant, while troubleshooting challenging issues to deliver lasting solutions. Technologies: Active Directory Ansible Azure Bash Support ITIL Office 365 PowerShell Python Terraform Windows Cloud DevOps More: We are seeking an experienced and proactive Infrastructure Operations Engineer to identify automation opportunities and build powerful tools that make our clients systems smarter and teams more efficient. This role involves scripting, deployment, monitoring, and incident response, shaping the future of how we deliver IT services. We offer a competitive package including a salary of up to £55k, generous annual leave with an extra day off for your birthday, private medical care, a pension scheme, life assurance, and a Cycle to Work scheme. This is a hybrid position based in Hertfordshire. last updated 4 week of 2026