Scheduler – Administrator - Planner – Housing. Hounslow / Feltham ( West London )
TEMP TO PERM VACANCY
£14.00 to £16.00 per hour – 40 Hrs/Wk ( Office based 07.30 to 16.00) Temp to Perm
The company was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. The company represents a bold, new and ambitious approach by a London Borough. Underpinning everything they do to the core values – Customer First – One Team – Respectful – Energised. Everything we do aims to align to our values and strategic ambitions.
Joining a team preparing for growth your primary responsibility as a Talent Acquisition Advisor, your role involves finding, attracting, and hiring talented individuals for the Group. You are responsible for developing and ensuring a positive candidate experience for all. This role requires a deep understanding of promoting a positive and inclusive work culture.
You will provide coaching to recruiting managers and consistently seeking to improve and update recruitment and attraction methodologies.
As part of the People team, you will be an advocate for inclusion and champion behaviours which always support the Group’s Values.
About the Job: -
Undertake the work planning function for a group of maintenance operatives utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there is effective communications with customers. Carry out other administrative and data handling functions as instructed by the Senior Planner & Supervision Officer including updating all systems information, addressing queries from the Customer Service Centre. The post holder may be required to work in any admin capacity within the Repairs Service ensuring that the directorate works as one entity.
Key Responsibilities: -
* Create all new jobs, manage all workers’ diaries, and schedule appointments.
* Plan workforce activity in advance, reallocating work as required and integrating emergency jobs as reported.
* Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately.
* Identify risks as early as possible so unplanned disruption occurs.
* Review the balance of work in the team and in individual trades to ensure that there is capacity to deliver emergency and urgent repairs,
* Ensure that any jobs ordered without appointments, such as communal repairs are effectively integrated into the workload and completed within overall job priority times.
* Provide a high standard of customer care in handling all communications and enquiries, both with tenants and leaseholders and with the Customer Service Centre.
* Initiate calls to tenants / leaseholders -rescheduling repairs at the earliest possible time.
* Follow up on any ‘out of hours’ emergencies to ensure work completion information is properly recorded and necessarily follow up work arranged.
* Assist with the management of maintenance officers’ diaries to ensure effective use of time for pre inspection work.
* Take part in rotas to provide support to the team between 8am and 8pm.
* Operate systems for the monitoring of issues for the team such as sickness absence, holidays, training, and development. Ensure appointments and work allocation takes account of times when operatives are not available.
* Undertake any other duties consistent with the purpose of the post.
We are looking for the following Experience and Skills: -
* Self-sufficient, motivated with drive and determination.
* Ability to communicate effectively with a positive approach to solving daily work challenges.
* Ability to deal sympathetically with tenants and leaseholders in course of daily duties.
* Able to use judgement and discretion.
* Able to work on own initiative or part of team /take responsibility.
* Demonstrates high levels of energy and commitment.
* Good sound educational background with strong Repairs systems understanding Excellent Microsoft Excel and Power Point experience.
* Significant experience of a high-profile customer services role within a social housing repairs environment.
* Ability to manage all aspects of a customer focused team, including supporting developing and motivating staff, budgetary control and planning services.
* A proven track record of successfully working in a customer service team in either a contact centre or in a responsive repair’s environment.
In return the company will offer you
Pro-rata holiday allowance, plus bank holidays (bank holidays are normal working days)
Free GOLD gym membership
Rewards - discounts and offers from top brands and services.
Enhanced Maternity and Paternity leave
Pension Scheme
Refer a Friend Scheme offering up £250 for each new employee referred.
Staff wellbeing services, including access to online GP, occupational health and EAP.
Flu Jabs
Eye care vouchers and support towards glasses
Cycle to work scheme.
Electric Car salary sacrifice scheme.
Application Process
If you have the above skills and wish to be considered for this position or find out more details then please submit your CV
We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful