Introduction
Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that people will want to live in a Gateway home and people will want to work at Gateway.
You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.
Our values
Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.
The role
We are looking for a Service Charge Analyst to provide detailed, regular analysis of service charge costs, including variance and trend analysis, and comparison to income receivable. Identify any necessary corrections to ensure that financial records are maintained on an accurate, complete and timely basis.
The post holder will support the preparation, and control of service charges and sinking funds, annual service charge estimates and actuals processes including associated scheme reconciliations.
A strong focus on delivery, change management, problem solving and an ethos of customer service, combined with a strong character and a good sense of humour will be required to succeed in this exciting and rewarding role.
Accountabilities
Your accountabilities will include but not limited to:
Support the processing, accounting, monitoring and control of service charge income and costs on a periodic basis and assisting with the preparation of annual budgets and in year reforecasts.
Prepare periodic reconciliations of service charge income and costs on a scheme/block level and assist with the preparation of annual service charge estimates and actuals processes for all tenures
Support the design and implementation of strategic delivery projects across the organization, particularly relating to service charge specific projects
Review, monitor and control actual service charge income and costs compared to budget/forecast on a monthly basis and prepare and post adjustments (e.g., accruals, prepayments, corrections), as appropriate
Assist with preparing estimated and actual service charges statements and reconciling actuals to estimates for all tenures and supporting the review, analysis and production of the final outputs
Ensuring consistent apportionment and allocation of scheme costs in mixed tenure blocks and other complex schemes and regular monitoring, control and analysis of such costs.
Please refer to the attached job profile for more details.
Key skills, knowledge and experience:
AAT qualified or part qualified accountant or suitable alternative commensurate experience
Strong digital skills including Excel and specialist finance & housing management systems
Experience in service charge computation, accounting and analysis, including preparation of service charge budgets, estimates and actuals
Robust understanding of residential service charge management, including current legislative requirements and sector best practice
High levels of attention to detail
Regulatory framework of UK social housing and policies and legislation affecting service charges and rent setting
Accounting standards and practices relevant to the UK social housing sector
Salary and benefits
Our benefits package includes:
Annual Leave: starting at 28 days, plus Bank Holidays
Competitive salary
Subsidised Health and Wellbeing Membership
Simply Health - help towards the costs of dentist, optician, and private medical appointments.
Employee Assistance Programme - including free legal, financial and counselling advice
Pension - up to 10% employer contribution
If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.
Please note only shortlisted candidates will be contacted.
CLOSING DATE: Thursday 10 July 2025
INTERVIEWS: TBC
Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.
GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community
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