Location: Warrington, England, United Kingdom
Job ID: 84272
We Elevate... Quality of urban life
Our elevators, escalators and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team you’ll discover meaningful work that enhances the quality of life for communities and contributes to making places more accessible, inclusive and sustainable for all. We combine innovation, safety and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a Service Administrator
Your main responsibilities
We are currently recruiting for a Service Administrator to join the Rubax Team on a permanent basis based at our Warrington Office. The successful candidate will provide administrative duties as part of the Service Department Team, including answering the phone, typing correspondence, invoicing, sending & processing emails and updating in‑house systems as well as customer portals. Work closely with field engineers and plan work and technical diary. Liaise with people across all areas within the business both internally and externally. They will also ensure processes are followed correctly and support the Key Accounts Department. This is a full‑time role working Monday–Friday.
What you’ll be doing:
* Maintenance of files, assisting with worksheets, schedules and other service‑related documents
* Preparing and sending reports to the customer
* Keeping the in‑house system up to date
* Updating customer service portals to ensure we adhere to KPIs & SLAs
* Demonstrating customer service – taking calls & emails, dealing with enquiries & taking detailed messages
* Preparing and sending accurate sales invoices
* Communicating professionally with all people and departments both externally and internally
* Logging & processing callouts and checking with engineers to ensure completion
* Processing regional engineer timesheets and planning engineer work and route coordination
* Planning engineer diaries to ensure completion of maintenance and reactive jobs productively and efficiently, and ensuring all jobs are covered
* Prioritising workload and identifying priority works
Candidate Requirements
* Previous experience in a similar role is desirable and a flexible approach to work
* Highly organised, proactive with the ability to work as a team and on own initiative
* Good planning and time‑management skills
* Able to resolve conflicting demands to ensure good customer service
* IT literate with good knowledge of MS Office
* Able to prioritise own workload effectively
* Working with minimal supervision and utilising initiative
* Commitment to deliver business support accurately under pressure and to tight timescales
* Reliable, organised and diligent with an excellent telephone manner
Whats in it for you
* Join our purpose‑driven organization. Help shape an industry in which two billion people rely on our products and services every day.
* Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
* Thrive in a diverse and supportive culture. Through local and global initiatives we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
* Generous holiday allowance
* Competitive base salary
* Competitive pension
* Single option private healthcare (BUPA)
We Elevate Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.
At Schindler Group we value inclusion and diversity and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
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