IT Systems & Support Engineer
£35,000 - £40,000
Kirkby-in-Ashfield (Nottinghamshire)
Monday to Friday 08:30 -17:00 (40 hours)
Permanent Role
About the Role
We're looking for an experienced IT Systems & Support Engineer to join our client's European IT team and support their UK operations. In this user-focused role, you'll be the first point of contact for IT-related issues, ensuring smooth day-to-day operations by delivering effective and responsive support to both local and remote users. You'll also help maintain and develop the IT systems and infrastructure in close collaboration with colleagues across Europe and the US.
What Will the Role Involve?
Providing 1st and 2nd level user Helpdesk support via ServiceNow, email, and phone
Managing IT hardware, equipment, and software requirements
Administering user accounts and access policies
Planning, documenting, executing, and validating IT changes
Contributing to infrastructure and security projects across Europe and the US
Identifying and implementing automation and process improvements
Delivering hands-on support for ad-hoc IT and on-site hardware needs
Creating and delivering user training to boost productivity
Maintaining accurate documentation for configurations, policies, and proceduresWho Are We Looking For?
3 years of experience in 1st and 2nd level IT support, ideally within an international environment
Strong knowledge of IT network management, hardware management (PCs, smartphones, printers), security management, AD, Entra ID, and Office 365 end user support
Ideally familiar with Windows Server, VMware, and backup strategies
Excellent troubleshooting and problem-solving skills
Strong communication and teamwork abilities
Flexible, proactive, and hands-on approach
Ability to work independently and prioritise tasks effectively
Familiarity with ITIL or similar IT service management frameworks (advantageous)What's In It for You?
Competitive salary and benefits package
Opportunity to work in an international, collaborative IT environment
Involvement in diverse IT infrastructure and automation projects
Salary sacrifice Pension scheme
Life assurance
33 days holiday (including bank holidays)
Full UK Driving Licence and own vehicle is required due to location