Join to apply for the Sales & Support Administrator role at ERGO Daum Direct General Insurance Co. Ltd.
Location: England & Wales. Salary: £26,066 per year. Contract: Full-time, permanent (35 hours per week).
Benefits
* Generous pension plan (USS)
* Enhanced family leave benefits
* 31 days of annual leave (plus bank holidays)
* Flexible working hours
* Remote or hybrid working options
We're looking for a Sales & Support Administrator to help us deliver excellent customer service and support income generation across Advance HE.
You will work closely with our sales and customer teams to ensure all pricing and costing for our membership, products, and services are accurate, timely, and consistent. This role is ideal for someone who enjoys following clear processes, pays strong attention to detail, and wants to improve how things are done.
Responsibilities
* Use costing and pricing tools daily, following all agreed procedures and targets.
* Collaborate with teams across Advance HE to ensure all costing and pricing work is accurate and completed on time.
* Handle customer and member queries, directing them to the right teams quickly.
* Spot new business leads and follow them through the sales process.
* Pass on engagement opportunities to account managers or other relevant teams.
* Process customer orders efficiently and help ensure a smooth, professional experience.
* Support reporting on all sales and income, making sure data is accurate for good decision-making.
* Continue learning about Advance HE's membership, products, and services to better support the wider team.
Qualifications
* Experience working as part of a cross-functional team to deliver high-quality results.
* Proven ability to support sales and engagement plans that generate leads and opportunities.
* Experience using costing and pricing tools for income-generating work.
* Strong background in customer service and sales support.
* Interest and curiosity about the higher education sector in the UK and internationally.
About Advance HE
Our mission is to help build trust and confidence in higher education. We aim to tackle inequalities and support education that meets the changing needs of students and society. We work with people, institutions, and partners all over the world to share knowledge, understand challenges, and deliver effective solutions. Our people – and the people we work with – are what make us who we are.
How to Apply
If you have the skills and experience we’re looking for, please click Apply to complete your application on our website.
Advance HE is committed to providing equal opportunities for everyone, no matter their background. No agencies, please.
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