Resident Liaison Officer (Construction Projects)
Location: Surrey
Hours: Monday to Friday, 8:00am - 5:00pm
Contract: Permanent (full-time, site-based)
This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred).
Salary: up to £35,000 + package (depending on experience).
Overview
We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis.
The Role
You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout.
Key Responsibilities
* Maintain accurate project records, communication logs, and documentation systems
* Draft clear and professional correspondence to residents and stakeholders
* Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works
* Manage incoming calls and arrange appointments efficiently
* Engage directly with residents to understand and manage individual needs and expectations
* Organise and schedule property surveys and access appointments
* Track and manage appointments, ensuring compliance with site access and security procedures
* Record, monitor, and report on issues raised by residents, ensuring timely resolution
* Work collaboratively with site teams to resolve issues and suggest improvements
* Ensure all processes are carried out in line with health and safety regulations
* Escalate complex or unresolved matters to senior team members where appropriate
* Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams
* Record weekly stock data following site audits and submit to head office
* Monitor internal task alerts and follow up to ensure actions are completed on time
* Carry out right-to-work checks for subcontractors in line with compliance requirements
* Maintain and update site identification records for operatives
* Collect and track resident satisfaction feedback
* Work with the project team to review feedback and improve overall service delivery
Skills & Experience
* Strong written and verbal communication skills
* Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments
* Ability to manage expectations and handle queries in a professional and calm manner
* Highly organised with strong attention to detail
* Able to prioritise workload effectively in a fast-paced environment
* Confident working on-site alongside operational teams
* Full UK driving licence and access to a vehicle preferred
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Experience using document management or project systems (e.g. SharePoint or similar platforms)
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