Job overview
An exciting opportunity has arisen for a Ward Clerk within our team at the Acute Orthopaedic Trauma Unit.
The successful applicant will need experience in dealing with the general public, good IT skills, and the ability to remain calm under pressure in this challenging role. Good telephone skills, confidence, and a positive, helpful manner are essential. Duties include answering the telephone, filing, using the Care Flow system, and booking appointments.
The AOTU is a fast-paced environment requiring the ward clerk to meet demanding targets and be a pivotal team member. We are looking to expand our acute trauma assessment area.
The successful applicant will find this role challenging, exciting, and rewarding. We look forward to welcoming you to our team and wish you every success.
This post is for internal candidates only within The Shrewsbury and Telford Hospital NHS Trust. If you are not currently employed within the Trust, your application will be automatically rejected at shortlisting stage. Please consider this before submitting your application.
Main duties of the job
Provide admin and clerical support within the Acute Orthopaedic Trauma Unit. The successful candidate will often be the first face patients and relatives see when visiting the units; they must be welcoming and compassionate, capable of working independently and as part of a team.
* Welcome new patients onto the ward, check their details, and ensure notes are in order. Ensure identity bracelets are available for nursing staff. Prepare blank documentation for emergency patients.
* Greet visitors and inform the Sister/Charge Nurse or deputy of any queries.
* Answer the telephone, responding to questions or requests appropriately.
* Arrange services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist, ECG Technician, Radiographers, Porters).
* Make outpatient referrals as requested by nursing staff.
* Notify Pathology of urgent blood specimens when requested.
* Request and collect (or deliver) notes and x-rays from various departments.
* Order transport for patients as requested, completing appropriate paperwork.
Working for your organisation
The Acute Orthopaedic Trauma unit at Shrewsbury Hospital is busy and friendly. Patients are referred from ED and fracture clinics, making the area very active. It is staffed by a diverse, multidisciplinary team focused on providing excellent care.
Staff benefit from dedicated training and a generous holiday allowance.
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