Applications & Systems Analyst
Hybrid – i54 or Westerham ¦ Permanent ¦ Full Time
Support critical systems. Drive improvement across the business.
We’re looking for an experienced Applications & Systems Analyst to join our IT function, supporting core enterprise systems across our EMEAA locations.
This is a key role working closely with business stakeholders to support, develop, and improve ERP and reporting platforms. You’ll contribute across the full lifecycle — from day-to-day system support through to project delivery, system enhancements, integrations, and continuous improvement initiatives.
You’ll play a trusted advisory role, translating business needs into effective technical solutions, supporting system stability, and ensuring our applications continue to meet the evolving needs of the organisation. If you enjoy problem-solving, working with complex systems, and influencing system design and delivery, this role offers scale, exposure, and long-term career development within a global business.
What You Will Be Responsible For:
You’ll support and enhance enterprise applications, ensuring stability, performance, and alignment with business requirements.
ERP & Application Support
* Providing daily support for EMEAA ERP systems, including EFACS8, Sage 300, Sage 200, and Fourth Shift
* Supporting system stability, issue resolution, and business continuity across core applications
* Participating in an out-of-hours support rota to meet business requirements when needed
Systems Development, Projects & Integration
* Supporting proof-of-concept activity, feasibility studies, and the evaluation of third-party software and vendors
* Contributing to end-to-end system and process design, integration requirements, and technical specifications
* Supporting both small and large-scale projects, tracking progress, escalating risks, and resolving issues that impact delivery
* Applying IT governance processes to ensure robust project definition, controls, and delivery standards
Business Analysis & Stakeholder Engagement
* Proactively understanding business processes, drivers, and measures of success across functions
* Translating business requirements into technical and operational solutions
* Providing risk analysis and mitigation options for proposed solutions
* Influencing project scope and solution definition through strong communication and internal consulting skills
Continuous Improvement & Reporting
* Identifying opportunities to improve business processes and system efficiency
* Supporting the development of performance metrics across IT and business teams
* Participating in work prioritisation, estimation, and roadmap planning
For This Role We Would Need You To Demonstrate
You’ll be analytical, proactive, and comfortable operating across both technical and business landscapes.
You’ll bring:
* A two- or four-year degree in Computer Science, Information Systems, or a related discipline (or equivalent experience)
* 5+ years’ experience supporting and developing enterprise applications or ERP environments
* Strong technical skills, including SQL, JavaScript, XML, SSRS, and Power BI
* Experience delivering or supporting small to large-scale ERP implementations across regions
* Strong analytical, problem-solving, and project management skills
* Clear and effective written and verbal communication skills
* Experience working with IT service management tools such as ServiceNow and Jira
* A solution-focused mindset, with data analysis forming a key part of your approach
* Confidence managing multiple priorities in a fast-paced environment
What Your Colleagues Say About You
* Technically strong and commercially aware
* Analytical, structured, and solution oriented
* Calm and credible when managing complex issues
* Proactive, dependable, and delivery focused
* Collaborative and effective when working with stakeholders
Core Competencies
* Cultivates Innovation – Curious, analytical, and always looking to improve systems and processes
* Active Learner – Continuously develops technical and business capability
* Collaborates – Builds strong working relationships across IT and the wider business
* Plans and Aligns – Balances operational support with strategic project delivery
Our Purpose, Values & Behaviours
At the heart of everything we do is our belief in being a Home for All, empowering people to Make a Difference.
We:
* Think Big, Learn Fast
* Work It Together
* Make The Hard Call
Our values guide how we work every day:
* Aligned in how we collaborate
* Agile in the face of change
* Accountable to our commitments
* Action-led, with integrity and transparency
Why Join Us?
You’ll work on business-critical systems with real influence across EMEAA operations, supported by a collaborative IT team and a global organisation investing in its technology landscape. This role offers variety, responsibility, and long-term development within enterprise applications and systems delivery.
Our Hiring Process
1. Initial discussion with our Resourcing Team
2. Interview process (1–2 stages depending on role)
3. Successful candidates notified and start dates confirmed
If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.
Note for Recruitment Agencies
We manage our vacancies internally, preferring direct hires and referrals. When required, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.