As our next Change and Release Coordinator, you’ll apply the Society's Change & Release Management policy, practices and procedures to ensure that changes are implemented efficiently and effectively to deliver value to customers whilst minimising service disruption. You’ll join a likeminded team in our Bradford based IT Delivery function, with working from home capability.
This is a 12 month fixed-term contract.
About the role
As Change and Release Coordinator you’ll manage all IT-related change implementation requests through full lifecycle, applying YBS governance standards to assure integrity of Live systems and services. You will -
1. Support the Major Incident Management process when an emergency change is required, ensuring prompt delivery into Live whilst maintaining governance standards.
2. Assess and verify the risks associated with any proposed changes and releases, ensuring the implementation, testing and backout plans are robust and facilitate high quality, successful deliveries.
3. Co-ordinate the Change Approval Board process, ensuring relevant data is presented, appropriate oversight given and quorum maintained. Ensure accurate minutes are issued and actions tracked in line with audit requirements.
4. Manage the Routine change process, analysing potential candidates, investigating generated incidents, verifying suitability for routine status and removing authority to maintain routine status where unacceptable detriment to Live service has occurred.
5. Drive the Early Life Support period following major implementations, engaging with teams across IT & Transformation to support Incident Management process and ensure efficient response to issues.
6. Produce month end KPI reporting and dashboards, applying analysis and insight to feed into IT & Transformation Risk Committee.
About you
You will have -
1. Excellent analytical skills.
2. The ability to use a wide range of communication and interpersonal skills to negotiate and influence at all levels.
3. Excellent attention to detail and organisation skills.
4. Preferably, although not essential, a good understanding of implementation planning and facilitation, Service Management processes, and a broad understanding of IT.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
* Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
* Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
* Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
* Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
* My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Want more information?
If you have any questions about this role, please contact Holly Gallagher at careers@ybs.co.uk.
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