Pacifica - Warehouse Department Lead
Location: Washington, England
Salary: £27,885 per annum | Hours: 37.5 per week
Monday-Friday 8.30am-5pm
Key Responsibilities
* Assist with the management and leadership of the warehouse, maintaining the highest standards through collaboration with senior operational management.
* Contribute to the effective handling, storage, distribution, and management of spare parts at our national warehouse.
* Plan, organise, and control resources and activities to achieve company site objectives and targets.
* Ensure compliance with health and safety requirements, and take shared responsibility for the security of the building and stock.
* Train, monitor, and induct staff in standard operating procedures and safe work practices.
* Oversee continuous improvement projects to enhance customer experience and support business growth.
* Drive high standards within the warehouse and promote a culture of excellence across all departments.
* Manage day-to-day communications, employee engagement, and performance within the operation.
* Support site H&S and Fire Safety procedures, ISO audits, COSHH, equipment audits, and maintain related documentation.
* Complete assigned training and development via Pacifica's Learning Hub.
* Undertake any other duties reasonably requested by Site Warehouse Managers.
General Requirements
* Computer literate
* Satisfactory DBS
* Flexibility to work hours as required by the business
Experience And Skills
* Previous supervisory experience within a warehouse and distribution environment
* Health and safety qualifications, or willingness to work towards them
* Willingness to pursue other relevant qualifications as required
* Understanding of quality control measures and procedures
* Professional and approachable in dealing with employees and operational issues
* Strong organisational and administrative skills, with attention to detail
Key Performance Indicators
* Efficiency, accuracy, and safety
* Picking accuracy
* Inventory accuracy
* Order cycle time and on-time shipments
Attributes
* Strong leadership skills
* Organised, focused, and able to work under pressure in a fast‑paced environment
* Flexible with prioritisation of changing tasks
* Trustworthy, reliable, and appreciates confidentiality
* Self‑motivated with the ability to work on own initiative
* Clear and confident communicator
* Calm and composed under pressure
Employee Benefits
* 30 days annual leave (including 8 bank holidays)
* Pension scheme
* Death‑in‑service benefit (3x salary)
* Discounts via company retail portal
* Monthly cash prize draw
* Complimentary appliance cover for your own home
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