Join V12 Sports and Classics – The UK's Fastest Growing Independent Used Car Supermarket
At V12 Sports and Classics, we pride ourselves on being one of the UK's leading independently owned used car supermarkets. With years of industry experience and a wide range of vehicles to suit every budget, our priority is simple: delivering outstanding customer service.
We offer a fast-paced, dynamic workplace with a supportive team committed to training, development, and helping you build a long and rewarding career with us.
The Role
As a key member of our Aftersales team, you will:
* Coordinate between customers, warranty providers, and repair agents efficiently and professionally.
* Handle inbound and outbound calls, responding promptly to customer enquiries.
* Manage and resolve customer complaints with empathy and effectiveness.
* Interpret customer concerns, keeping them updated throughout the process.
* Provide clear advice and guidance to help customers resolve vehicle issues.
* Ensure customer needs and expectations are fully understood and met.
About You
We're looking for someone who can deliver exceptional customer experiences every time. The ideal candidate will:
* Have proven experience in a busy customer service role (motor trade experience desirable).
* Possess excellent PC, telephone, and administration skills.
* Be confident, personable, and able to build long-term customer relationships.
* Communicate clearly and concisely, even when explaining complex information.
* Be customer-focused, proactive, and solution-driven.
* Show resilience, adaptability, and a willingness to learn from feedback.
* Demonstrate strong technical awareness or understanding of vehicles (advantageous).
If you're results-driven, people-focused, and ready to thrive in a vibrant and supportive environment, we'd love to hear from you.