Adapro Talent Partners are delighted to be exclusively partnering with a growing Milton Keynes based Group who are looking to recruit a Sales & Customer Services Operator, on a permanent basis.
This newly created role will report into the Commercial Engagement & Development Manager, and will play a key role in supporting customers through proactive telephone sales and exceptional customer service. This position requires resilience, strong communication skills and the ability to build a rapport with our customer base.
Key Responsibilities
* Sell own brand building materials and related products to customers, ensuring clear communication of features and benefits.
* Handle inbound and outbound calls to support with product information, promotions and deal with service queries.
* Build and maintain strong relationships with members through excellent listening and interpersonal skills.
* Resolve service issues promptly and professionally, ensuring compliance with service level agreements.
* Collaborate with internal teams to deliver a seamless customer experience.
* Maintain accurate records of interactions and follow-up actions.
* Demonstrate flexibility to take on new responsibilities as the role evolves.
Skills and Attributes
* Hardworking and resilient with a positive attitude.
* Excellent communication and listening skills.
* Ability to build a rapport and trust with our members.
* Strong problem-solving skills and attention to detail.
* A great team player who thrives in a collaborative environment.
* Adaptable and willing to learn new skills and processes.
Preferred Experience
* Previous experience in telesales and customer service is highly desirable.
* Competence in using Microsoft Office (Word, Excel and applications) and CRM systems
Our Client is looking to recruit a candidate who has the desire to make this new role their own, and scope out/grow it as they progress.
This role will initially require 5 days onsite in the Milton Keynes HQ, but there will be opportunity for Hybrid working post probation.
Our Client is offering a Salary of £25,000 + Benefits