Salary, Working Hours and Location
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme. Permanent, Full‑time, 37 hours per week. Flexible working options (including hybrid).
About the role
Assistant Enforcement Manager supporting the Parking Services Manager (Operations) in coordinating and delivering the Parking Enforcement service across the district. The role is primarily based in the district’s car parks office with some on‑street and site‑based activity.
Responsibilities
* Operational decision making, workforce planning, rota management and oversight of enforcement activity.
* Operation lead for the abandoned vehicle service.
* Supervision and guidance of Civil Enforcement Officers, Senior Civil Enforcement Officers and, when deputising, Supervisors.
* Oversee operational standards, resolve issues, handle escalations, and support staff training and deployment.
* Deputise fully for the Parking Services Manager (Operations) when required.
* Handle complaints, member enquiries and service escalations, capture learning and implement improvements.
* Collaborate with colleagues and partners to represent the service professionally and drive continuous improvement.
* Manage working hours beyond standard 9–5, including mornings and evenings as required.
Qualifications
* Experience in parking enforcement or similar operational service, including leading or coordinating teams.
* Solid understanding of parking enforcement operations, relevant legislation and codes of practice.
* Experience with rota management, resource allocation, performance, conduct and attendance issues.
* Strong IT skills and ability to work with data, systems and performance reporting.
* Excellent communication, customer‑focused approach, and ability to handle complaints and escalations with professionalism and fairness.
* Highly organised, proactive and confident working with data and systems.
* Year of experience in a managerial role within a fast‑paced, frontline environment.
* Hold the City & Guilds Level 2 Award for Parking Enforcement Officers or an equivalent qualification.
* Commitment to continuous professional development.
Benefits
* 28.5 days basic annual leave (increasing with service) + bank holidays.
* Local Government Pension Scheme.
* Flexible working options.
* Staff parking permit.
* Reimbursement of professional fees.
* Comprehensive development and training.
* Discounted membership at selected local sports and fitness centres.
* Access to discounts and benefits via an online platform.
Additional Information
* Disability Confident – guaranteed interview for applicants disclosing a disability who meet the essential criteria.
* Safeguarding – subject to a Basic Disclosure Check.
* English Fluency – ability to converse in accurate spoken English is essential.
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