To manage a patch of tenancies and estates (housing dwellings, garages, shops) for the Council, ensuring effective tenancy and estate management (excluding income collection and anti-social behaviour enforcement) through new tenant visits, tenancy changes, abandoned properties, estate walks, tenant advice, enforcement using tenancy agreement and legal powers.
* Conduct new tenant visits, introductory inspections and sign-ups.
* Process mutual exchanges, successions, tenancy change requests, abandoned properties.
* Organise and attend estate walks, maintain visible presence on estates.
* Provide advice to tenants regarding rights, responsibilities and tenancy conditions.
* Identify and investigate tenancy breaches and estate issues (untidy gardens, abandoned vehicles/properties, etc).
* Use tenancy agreement and legal powers to take enforcement action where appropriate.
* Work collaboratively with other colleagues, agencies and departments (repairs, compliance, neighbourhood services) to improve estate environment and tenancy sustainment.
* Maintain accurate records, casework files, and manage a caseload effectively within performance targets.
* Promote tenant and community engagement, support resident involvement in estate management.
* Comply with all relevant policies, legislation (Housing Act(s), tenancy law) and Council's procedures.
* Undertake any other duties commensurate with the grade.
Good working knowledge of housing tenancy and estate management practices (tenancy law, enforcement powers, mutual exchanges, successions).
* Experience of carrying out inspections, visits and estate/tenancy casework.
* Experience of working with tenants/residents and partner agencies.
* Awareness of estate management issues: garages, shops, voids, abandoned properties, environmental issues on estates.
* Excellent interpersonal skills, ability to communicate with a wide range of people (tenants, colleagues, agencies).
* Ability to plan, prioritise and manage a varied workload in a fast-paced environment.
* Able to investigate issues, make decisions, and carry out or recommend enforcement action.
* Competent in Microsoft Office (Word, Excel, Outlook), housing or tenancy management IT systems.
* Strong organisational, record-keeping and report writing skills.
* Ability to work independently and as part of a team, with flexibility and pro-activity.
* Ideally a qualification in Housing (e.g., CIH Level 3/4) or equivalent experience.
* Commitment to the Council's values (customer focus, working together, pride in Charnwood) and to equality, diversity and safeguarding.
* Full UK Driving License with access to vehicle
* Basic DBS is Required
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