The role of Scheme Manager will include:
1. Providing tenancy management, signposting and advice to residents
2. Promoting independent living and sign posting to appropriate agencies
3. Encouraging residents to organise and get involved in activities
4. Completing mandatory compliance tasks along with health and safety checks
5. Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
6. Wellbeing calls to residents via warden call system
7. Supporting the lettings team to manage vacant flats
8. Providing cover at schemes in the region for other Scheme Managers
9. Referring residents to support agencies when required and helping them access the different service available to them
10. Dealing with low level anti-social behaviour complaints within the scheme and resolving resident disputes
Skills and experiences:
11. Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
12. Some experience of working with older people and understanding their individual needs or similar
13. Ability to work alone and manage workloads to meet deadlines
14. Working knowledge of handling confidential and sensitive information
15. Good interpersonal and customer care skills
16. Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams
17. Travel is a requirement of the role, therefore a full valid driving licence and access to your own vehicle is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
18. 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
19. A pension scheme with employer contributions from Sanctuary
20. Life Assurance
21. Employee Advice Service including counselling
22. Cycle to Work scheme
23. Voluntary health plans
24. Employee discounts
25. Wellbeing support and tools
26. Employee recognition scheme
27. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
28. Role salary is £17,610 (rising to £18,154 after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance
(if the link is unavailable please visit the Sanctuary careers website)