Hire Desk Controller (Complex Orders)
Manchester, Trafford Park - Hybrid Working
At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.
We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
Our Fulfilment team is at the centre of everything we do - connecting customers with supplier partners and ensuring every hire runs smoothly from quote to completion. As part of this fast-paced, customer-focused team, you’ll gain in-depth knowledge of specialist equipment and hire processes across key product areas such as HVAC, Power Generation, and Modular. You’ll collaborate closely with suppliers and internal teams to make sure our customers get the right solution, on time and within budget.
The impact you’ll have:
You’ll play a crucial role in keeping projects moving - raising accurate orders, managing supplier coordination, and ensuring every hire is delivered with precision. Your product knowledge and attention to detail will help safeguard margins, improve efficiency, and maintain exceptional customer satisfaction.
A typical day:
* Process and manage customer orders across HVAC, Power Generation, or Modular categories
* Raise accurate purchase orders to supplier partners in line with agreed SLAs
* Coordinate logistics and deliveries, liaising with suppliers to ensure timely fulfilment
* Monitor order progress and proactively resolve issues or delays
* Validate pricing and apply commercial understanding to maintain healthy margins
* Prioritise preferred suppliers and ensure compliance with contractual agreements
* Build strong relationships with customers and suppliers, delivering excellent service
* Support internal teams by providing updates on live orders and resolving queries
* Contribute to continuous improvement initiatives to streamline order management processes
What you’ll bring:
* Experience working in HVAC, Power Generation, or Modular hire (or similar technical environment)
* Strong understanding of equipment hire processes, logistics, or customer fulfilment
* Excellent attention to detail and accuracy when processing orders
* Strong communication and relationship-building skills with customers and suppliers
* Commercial awareness and confidence in negotiating or challenging costs
* Ability to multi-task and manage competing priorities in a fast-paced environment
* Resilient, proactive, and solution-focused mindset
Desirable:
* Experience in equipment hire, construction, or facilities management sectors
* Familiarity with CRM, ERP or hire management systems
* Knowledge of HSS products and supplier network
* Understanding of pricing structures and margin control
What you’ll get back:
Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.
* Your birthday each year as annual leave to spend how you want to!
* Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
* Flexible and hybrid working - we appreciate you do your best work in different environments
* Head office free onsite gym
* Life assurance
* One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
* Training and development opportunities to keep growing your skills
* Wellbeing and Healthcare support at work and at home
* A chance to be a part of a bold digital transformation
* Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
* You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at ProCareers@hss.com and one of our team will be happy to help.